Terrible Experience

Dr. Rubbani did a mini neck lift one year ago. There was thick prominent scarring on one side that was extremely noticeable and each month she would say that she would do a scar revision for free but we should wait, as it could improve with the cortisone injections she was giving me. This procedure cost 4,500$. At the 11 month appointment I got facial botox for 800$. At the follow up appointment two weeks later I said I noticed little improvement with the Botox. The assistant left the room and came back in and said Dr. Rubbani would not do any retouches on the Botox (which is customary) and that I needed to pay for secret RF treatments costing thousands for the scar and she was no longer willing to do the scar revision she promised to do for free. I left the office close to tears.
She then wrote me a letter saying that I must have misunderstood their policies as they do not give services for free. Total spent at this office in one year 500$ Botox 2025, mini neck lift 4,500$, upper bleph (which has begun to droop) 3,500$, Botox 2026 800$$9,300$. It should be noted that the scar revision would have cost her nothing - just her time. Dr. Rubbani did not stand behind her work despite her promises to do so.