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Great Experience for Top Surgery!
Dr. Harris performed my top surgery (bilateral mastectomy with free nipple grafts) and I had a fantastic experience! It was my first surgery, and the team did a great job keeping me informed and calm. The practice is clean and calming, doesn't really feel like a "clinic". I'm very happy with my results so far and always felt like I was in the hands of professionals! My pain during recovery was very well managed and I felt that their care instructions carried me through the worst parts with ease. I would recommend him and his team to others any day.
Here are some things that I think could be improved on in the future:
1. Nurses, please slow down. Asking questions about post-op care can feel very scary, and often patients can be embarrassed to ask so many questions while they're healing. Please answer questions with empathy and understanding of our unique experiences. Don't answer them like we are one notch in a conveyor belt of the same procedures.
2. Compile more in-depth resources and communication for out-of-state patients. We spent a lot of extra money and resources just to be able to see you specifically. Including post-op follow-ups after we return home would amazing. Rather than us being the ones to always initiate contact, I would have loved to receive one or two emails asking, "How are you doing? Are there any questions we can help answer?" Not being able to be in-person for follow-ups should at least be attempted to be supplemented through Zoom/call/email rather than dropped off completely.
3. During the first consultation with Dr. Harris, please let patients undress privately. During my first in-person appointment the day before surgery, I was asked to undress after Dr. Harris entered the room for the consultation. I should have been asked to undress prior, allowed to put on the robe that was hanging on the door, and then let Dr. Harris conduct his exam. That's a very small detail, but it makes an impression to be respectful of patients' privacy and dignity, even considering the circumstances.
Here are some things that I think could be improved on in the future:
1. Nurses, please slow down. Asking questions about post-op care can feel very scary, and often patients can be embarrassed to ask so many questions while they're healing. Please answer questions with empathy and understanding of our unique experiences. Don't answer them like we are one notch in a conveyor belt of the same procedures.
2. Compile more in-depth resources and communication for out-of-state patients. We spent a lot of extra money and resources just to be able to see you specifically. Including post-op follow-ups after we return home would amazing. Rather than us being the ones to always initiate contact, I would have loved to receive one or two emails asking, "How are you doing? Are there any questions we can help answer?" Not being able to be in-person for follow-ups should at least be attempted to be supplemented through Zoom/call/email rather than dropped off completely.
3. During the first consultation with Dr. Harris, please let patients undress privately. During my first in-person appointment the day before surgery, I was asked to undress after Dr. Harris entered the room for the consultation. I should have been asked to undress prior, allowed to put on the robe that was hanging on the door, and then let Dr. Harris conduct his exam. That's a very small detail, but it makes an impression to be respectful of patients' privacy and dignity, even considering the circumstances.
Provider Review
Board Certified Plastic Surgeon
6020 W. Plano Pkwy., Plano, Texas