I Could Not Have Asked for a Better Experience!

After doing all of my research on top surgery and different surgeons in the area that could perform my selected surgery, I knew Doctor Bartlett and his team were my preferred option that I could trust and be in good hands with. The work that they do from the gallery to the reviews were all outstanding. From the beginning starting with the phone calls that I made to the office, the team was so pleasant to work with. They were always so nice and courteous on the phone. They answered every question, and were very prompt with their answers if they said they would get back to you. If they could not reach you, they would always contact via email. When it was time for my consult, the front desk team was very nice, and the nurses came right on time. There was never any delay in the time waiting. The nurses were very professional and very friendly. When it came time to meeting Doctor Bartlett, he was super kind and very knowledgable. He knew exactly what we were going to do for surgery and even explained it to me as if I were to have never done my research. He wanted to make sure that I knew exactly what was going to happen and assured me that I was in very good hands. I felt very comfortable with Doctor Bartlett and his team. Awaiting surgery the team of nurses and receptionists kept in very good contact with me and never made me feel forgotten. They gave me plenty of paperwork regarding DOs and DONTs and made sure things were very clear on instructions before surgery. Nothing was ever a question. If I were to have a question, they made it very clear that I can always reach out and ask. Whenever I did have a question they were always very thorough in their explanation and never made me feel belittled or like a nuisance. When it came time for surgery, I went to another facility called Longwood Plastic Surgery where Doctor Bartlett also performs his surgeries. The staff there were also very nice, and the facility was also very clean and professional. Before surgery, I met with the nurses, anesthesiologist and Doctor Bartlett one last time. They all asked me series of questions which made me feel good and that they were doing a very thorough job. Doctor Bartlett went over the surgery with me one last time which made me feel comfortable and safe. Going into surgery, the team of nurses were very personable with me and made me feel comfortable which I valued because it was a very nerve racking yet exciting experience. After surgery, the nurse woke me up and went over how to properly drain my JP drains. This was told to me before, but I greatly appreciated a hands-on demonstration right in front of me while it was applicable. They got me out of the facility pretty quickly, but that was not a problem because they made sure that I felt comfortable enough to leave and made sure everything was good to go. It was not like they rushed me out of there. The day after surgery I got a phone call making sure that everything was going okay and to see if I had any questions which I greatly appreciated. It shows the care that Doctor Bartlett and his team put into their patients. My follow up appointment was not set up yet because I had to make sure my drainage was low enough for the drains to come out. I called every day that I was supposed to, and as annoying as I felt calling every day, it never seemed like a bother on the other end of the line which was nice. It was finally time to get my drains out. I head up to the office to meet with the nurse, so she can take my drains out and take a look at how everything is healing. Nurse Michelle was amazing! She took her time and told me everything she was doing along the way. She was very knowledgable, personable, and caring. She really cares about her job and patients and it shows. Throughout this first visit, she answered any questions I had and took the time to go into detail. I never felt rushed or like a bother. She conversed with my partner and I and really put a smile on both of our faces with how kind and friendly she was. A few days after I got my drains out, I noticed that I had fluid build up on the left side of my chest that Nurse Michelle had warned me about that may happen. I called right away, and they had me send a picture of it. They got me in as soon as possible which I really appreciated because it caused me to worry a little bit. On this visit, I had Nurse Michelle again, and she was still great. She walked me through everything that we were going to do which was draining the fluid. Again, she took the time to communicate with my partner and I and show us how caring and friendly she was. On my last visit with Nurse Michelle, she took the bandages off of my chest, and it was just another great experience that I had with this team of people. I can not stress how amazing of an experience that I have had so far. I can not wait to come back for my three month post op appointment, but I know it will be a bittersweet experience because I am going to have to say bye. These are an amazing group of people, and I really could not have asked for a better experience.