Awful Experience - do not trust this Dr with your face

Treatment Provider

Provider Review

• 25 Mar 2018

DO NOT trust this man with your face. *Dr Kwak is a surgeon but he is NOT an artist.* I'm very very unhappy with the result, my nose was straight and centred before he operated on me, now I've been left with a crooked nose (deviated septum) uneven nostrils, a tip so high you can see up my nostrils and only able to breath out of one nostril and still have pain around the tip since surgery over 1 year ago.. His bedside manner is impeccable and his team are friendly, which makes you want to give him your money... But, once the surgery has been done and paid for, he'll refuse to fix any corrections Or mistakes he has made during surgery. (With my nose there is a lot) Really shocked and upset by the whole experience ... And have spent the last year feeling depressed when ever I look in the mirror. My nose looked better before he touched it... I only wanted more definition on my bridge, instead he decided to change the whole nose, making it crooked and the tip lifted so far up I can see up my nostrils, and the one thing I asked him not touch was my columella(which being European naturally sat lower) he completely removed it making a huge gap between my mouth and nose which looks complete unnatural and has drastically shortened my nose, I now have a lot of scarring and the underside of the tip looks mangled. Very very unhappy, would not recommend him at all. *Save your money, do your research and find someone better that knows how to do their job properly.* He assured me during a many follow up appointments that if there were areas of concerns or need for improvement he would be happy to do so after 1year, I had been updating him on a monthly basis, as it was clear from day two after surgery the shape was not right and I wasn't happy.. He assured me as it healed it would look better. It did not. He then assured me any issues I wasn't happy with he would fix or improve after 1year as we spoke about the irregularities early on and we agreed their was room for improvement and discussed during the year healing process what could be done to amend these. *When I returned at 1year mark for the final consultation to discuss a plan to fix these imperfections, his demeanour changed he became aggressive and man handled my nose causing me to jump back in pain, he then point blank refused to do any touch ups (which he had previously agreed to) and instead suggested I go elsewhere **He had retaken a photo of me minutes beforehand of my nose from the side and asked me to follow him into his room a few minutes later... (I thought this was odd but I agreed) Then when he showed me the pre-surgery consultation picture we had agreed on a year ago, he had doctored it using photoshop minutes before to add my current crooked nose onto the the original image we had previously agreed... I told him that was not the image we agreed on and nor was that the result I agreed on.. He insisted it was... I then pulled up the original pre-surgery picture we had agreed on my phone that he had sent me and showed him. He was speechless.. And in a panic he started closing down the images he had just doctored on his computer in a attempt to fool me into thinking I'd agreed on the poor result I currently have... As he was doing this, the original image we had agreed on popped up! And I said 'there it is, that's what we agreed on Dr Kwak' he didn't know what to say and became agitated When I challenged him with the consultation image we had agreed on prior to surgery and how my nose now looked nothing like the image we had agreed on. **He calmly said "I changed my my mind during surgery"... "I decided the asthethic you wanted wasn't going to look good" ... I was so shocked and wasn't sure whether to cry to throw up... I asked him what the point of the consultation was, if he wasn't going to listen to the patient .. (He didn't answer) I left shortly afterwards in shock and upset, having been fooled and trusting Dr Kwak with my face. I don't care about the cost as I would've paid him NOT to touch my face if I'd known. This surgeon should be struck off and stripped of his licence for what he has done, operating on a patient and deciding while they're unconscious to completely change the surgery result without any prior patient consent..... im sure it's not the first time and feel sorry for his other patients he may also have done this too. *DO NOT USE THIS SURGEON*