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My journey to top aesthetics

ORIGINAL POST

My journey to top aesthetics

perfeectlyme
$9,500

To start my coordinator haven't got in touch with me call or the email not answered my surgery is tomorrow 4/8/21

Just landed and me and my bags will head to the pre op appointment.. I'm supposedly to have someone pick me up here but will Uber in so far no info about hotel reservations for my 2 night stay so I'm going there to possibly and will let you guys know.. if they refund me with ok go home tonight.

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UPDATED FROM perfeectlyme
1 day post

Ok she finally got in touch with me which she would have done along time ago, took Uber to the hotel Got pre-op and faja fitted

perfeectlyme
I come from out of the state and coming in early for pre-op the hotel had an issue with cleaning I had to wait for 5hours to the point that I had to demand to see the manager then she got me a room after keeping apologizing.
Another issue today is 2nd day post op I haven’t got my medication including pain meds , abt or anti emetics, I spent the whole night in agony and pain plus puking ???? , I called the girl Sasha spelled different before and after surgery no call back, I even called CVS they said my script hasn’t been sent yet. On the other hand the companion EMEIA is awesome she is the only one who was professional enough to get in touch with me explaining what I needed before I even landed at the airport thanks to her . Pre op staff did their job well too I can’t complain but so far it’s 8:15 am no antibiotics nothing. Will keep you posted

Replies (4)

June 17, 2021
Where do I start well they got me especially cause they had a good promotion and of course I did some research and Dr Askari had great reviews. But the process is horrible communication is bad I submit documents and they ask again for same documents already submitted they keep delaying the process by doing so and they take sometimes up to 3 to 4 days to respond and that’s you keep on calling texting I am so stressed it’s not even funny the have almost 10000 of my money and have attitudes when I keep calling and wanting to know the status. I’m in town a few hours away I can only imagine if someone is coming from out of state. They need to do better it seems they only have one girl Jordana taking care of pre-op definitely not top.. I will update once or if they ever get back to me!
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July 12, 2021
See I made the same mistake of blaming my surgeon at this same surgery center... However ladies remember that this doctors are more than likely only seeing you the day of your surgery, the rest of the communication is done thru the office staff. My issue was that I had made an in person visit to see my doctor, who advised me exactly what I needed to do. I followed his recommendations and his needs for my surgery to the exact regimen he advised. Only to have my surgery cancelled by the "Doctor".. Well it turns out that this office team told the doctor and the review team that I did not have all of my clearances therefore would cancel my procedure. Well that was funny because the pre op team actually emailed me all of my clearances on June 2 2021 for my procedure on July 8, 2021. How was that if they did not get them. They advised me that Dr. spoke to both my PCP and hemotologist and they rejected my clearances. I called and spoke to both of these Dr's personally and neither did any thing of this kind, and stated they would contact the center. To date they have not returned my Drs calls. Finally after the 3rd time telling Top Aesthetics I wanted answers they started refunding my payments, of which they have shorted me $1250.00 at this point, with no real explanations. Finally the surgeon finally called me after 3 weeks of going rounds with Natasha , Melissa and other office staff and he stated he was definitely not provided the clearances by the office team, nor did he talk to my Drs. WOW!! So the doctor did state that this does not seem to be an isolated case and at this time he has taken me on at another surgical location... so please if there are issues, dont be so hard on the doctors, just like us they are not getting the entire story and the center is making money even if they are not legit cancellation reasons. At this time I have contacted an attorney to not only get all the money that I paid for my procedures, but the time and efforts spent on all the visits, special massages, blood and urine tests, including a mandatory pregnancy test when I had a hysterotomy, all medical supplies that I purchased and had to pay for that are non refundable, in order to have this makeover done. Not to mention if and when if I decide to get this done I need to undergo all these tests again because they are not transferrable records from the facility. Thank you office staff... But on a note.. After posting on a Facebook forum, we (not just me) so far in last 2 days I have had 3 other ladies contact me with the same types of issues with this location. SAD very SAD. I wish not to see anyone's hope be brought down and told the devastating news that they have had surgery cancelled for lies and manipulation from this facility ( again it is not the surgeon they are contracted and there for the surgery only and rely on the staff of Top Aesthetics to provide facts and accurate documents for the patients.) They are making money on cancellations that are based on misinformation and no one is getting the truth. They wont even pick up the phone. Leave messages nope no return calls, they sent text messages from numbers and you don't even know who you are talking to, emails, no replies. But only will talk or converse with you when you owe them money for your surgery. I will just let the attorney deal with it from here on out.. but I have also contacted the BBB for the facility.. again not the Doctors this is not on them. SHOW LESS
June 21, 2021
Yes please update us! I’m scheduled for 6/29
June 25, 2021
They did get back after I wrote a long email complaining I sent it to all the emails I had and got a response like 15mns after