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Back Turn 360
I requested an estimate after submitting my photos for back liposuction. I was quoted a price for my back; and because I was so dissatisfied with the state of my back, I scheduled the surgery. Upon my arrival, I asked Dr. Gruber about liposuction to my belly. She quoted a price that I agreed to pay without any haggling. She did the work and I was mostly satisfied. I figured I would be elated once the swelling went down. Unfortunately, upon returning home, I realized that the thickness that remained in my upper back would not be leaving because she did not liposuction my full back despite my marked-up picture and estimate showing that my full back would be liposuctioned. I realized belatedly that Nicole had made an error in writing up my contract that I mistook as being the way the office categorized my request.
When I contacted Artistic Liposuction & Plastic Surgery Center, they conceded that they had, in fact, not done what my estimate and mark-up outined. Nicole behaved as though SHE was the practicing doctor. She was condescending, telling me that “they felt” I looked a lot better than before the liposuction. Well, I should! That’s what I was paying so much to accomplish!!! They offered to refund me less that one third of my payment or that I could fly back-without benefit of discount for my inconvenience-and have them do it for “free.” What?!!! It would not be free as I paid the full price quoted and did not receive the services outlined.
I did return to have the work completed on my dime and at the full price.
Unfortunately, I am dissatisfied with the scarring. As of this moment, my back, sides and stomach have about 25 scars. All of the scars from the cannula entry points are dark. Some of the scars are flat, but others like some on my torso, my shoulders and on my back near my armpits are raised. There is actually a scar between my breasts that looks like a third nipple. It is very unfortunate because I am unable to wear anything low-cut due to this darkened, raised scar right between my breasts.
They are not forthcoming about the scarring. Even when they provide photos from the immediate results, they make adjustments to optimize the skin’s appearance. I got caught up in the misrepresentation of the immediate results photograph after the procedure. Wearing a tank top or a crop top or a scooped back shirt is not aesthetically pleasing to my eyes-the ones that matter! These liposuction scars are problematic. I never imagined that there would be SO many.
I was willing to see some of my grievances as oversights, minor mistakes or misunderstandings. However, taken as a whole over the course of a few interactions, I see this as a way of operating for this office.
In addition to my issues with scarring, I am unwilling to recommend that anyone patronize Artistic Liposuction & Plastic Surgery Center for the following reasons:
* I asked before coming for my back liposuction surgery that I be prescribed an alternative pain reliever to Percocet. They agreed to make the substitution, but when I arrived they had not actually made the substitution. Consequently, I had to go pick up another prescription from Walgreens. They did not return the Percocet to their pharmacy partner in a timely manner which meant that I had to make several calls to receive my refund for the Percocet.
* I did not authorize the use of my credit card to order pain medications and antibiotics for the Celebrity Arms surgery, but they ordered it through their pharmacy partner anyway. I had to make quite a few calls to get a refund for the drugs I did not order or accept.
* The attitude of the support staff in the front could use some improvement. Nicole behaved as though she is a practicing doctor in the office. I do not know the names of the women at the front desk, but they are less than friendly.
* While I was on the table during my final visit, music with racial slurs was played during my surgery. It was jarring and disrespectful.
* AND, after all of the hoopla surrounding my having to return for completion of work already paid for and my asking for a discount for my inconvenience and my paying full price for an additional surgery, they had the temerity to send me an email offering a repeat customer discount. How about a refund of the discount you would offer for the repeat customer?!!!
When I contacted Artistic Liposuction & Plastic Surgery Center, they conceded that they had, in fact, not done what my estimate and mark-up outined. Nicole behaved as though SHE was the practicing doctor. She was condescending, telling me that “they felt” I looked a lot better than before the liposuction. Well, I should! That’s what I was paying so much to accomplish!!! They offered to refund me less that one third of my payment or that I could fly back-without benefit of discount for my inconvenience-and have them do it for “free.” What?!!! It would not be free as I paid the full price quoted and did not receive the services outlined.
I did return to have the work completed on my dime and at the full price.
Unfortunately, I am dissatisfied with the scarring. As of this moment, my back, sides and stomach have about 25 scars. All of the scars from the cannula entry points are dark. Some of the scars are flat, but others like some on my torso, my shoulders and on my back near my armpits are raised. There is actually a scar between my breasts that looks like a third nipple. It is very unfortunate because I am unable to wear anything low-cut due to this darkened, raised scar right between my breasts.
They are not forthcoming about the scarring. Even when they provide photos from the immediate results, they make adjustments to optimize the skin’s appearance. I got caught up in the misrepresentation of the immediate results photograph after the procedure. Wearing a tank top or a crop top or a scooped back shirt is not aesthetically pleasing to my eyes-the ones that matter! These liposuction scars are problematic. I never imagined that there would be SO many.
I was willing to see some of my grievances as oversights, minor mistakes or misunderstandings. However, taken as a whole over the course of a few interactions, I see this as a way of operating for this office.
In addition to my issues with scarring, I am unwilling to recommend that anyone patronize Artistic Liposuction & Plastic Surgery Center for the following reasons:
* I asked before coming for my back liposuction surgery that I be prescribed an alternative pain reliever to Percocet. They agreed to make the substitution, but when I arrived they had not actually made the substitution. Consequently, I had to go pick up another prescription from Walgreens. They did not return the Percocet to their pharmacy partner in a timely manner which meant that I had to make several calls to receive my refund for the Percocet.
* I did not authorize the use of my credit card to order pain medications and antibiotics for the Celebrity Arms surgery, but they ordered it through their pharmacy partner anyway. I had to make quite a few calls to get a refund for the drugs I did not order or accept.
* The attitude of the support staff in the front could use some improvement. Nicole behaved as though she is a practicing doctor in the office. I do not know the names of the women at the front desk, but they are less than friendly.
* While I was on the table during my final visit, music with racial slurs was played during my surgery. It was jarring and disrespectful.
* AND, after all of the hoopla surrounding my having to return for completion of work already paid for and my asking for a discount for my inconvenience and my paying full price for an additional surgery, they had the temerity to send me an email offering a repeat customer discount. How about a refund of the discount you would offer for the repeat customer?!!!
Provider Review
Artistic Lipo & Plastic Surgery - Tampa