Dissatisfied and Disappointed

Still Have not gotten my records to the new doctor. So much scar tissue I can’t wear my hair up. I can’t believe they haven’t even tried to fix this error. Look partial refund would be acceptable at this point I just want to look normal!

I had a neck lift last year same time. It was the most painful experience ever. No anesthetiser only locals and a pain pill given before surgery. It hurt so bad and I could feel the blood running down my neck from the cuts. I almost passed out over the pain and began shaking, the recovery was worse. It’s the first time I think I’ve taken pain medication on the dot at the prescribed time due to the excruciating pain. I’ve never had surgery without anaesthesia- never again. Well here we are a year later and my neck has fallen and I have loose skin. I scheduled a a follow up and Dr. Malhotra saw the problem and admitted it needed to be corrected. I told her I can’t take another surgery it was just too traumatic. She suggested wearing a headband around my face neck so it wouldn’t sag further. I was almost in tears, was this for real? Then she asked me how bad did it bother me? Well a lot, I paid 7,000 for results that are supposedly to last 8-10 years. Dr. Malhotra then told me of a “new procedure” that she could perform for 5,000. Again, I’m shock! Less than a year and she wants to do a less invasive surgery to fix what was supposed to be corrected the first time. I told her I thought it was unfair to charge me again. Her reply was it couldn’t not have worked to a number of factors, genetics being one...well that’s not what your consultation sheet states that is posted in your office. Shame on you Dr. Malhotra for treating another person and a combat veteran like this, I don’t usually insult a person but ma’am you have no integrity. I wish you the best.