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Low Quality Treatment
I have been going to laser away since 2017. After moving to Anaheim I started visiting this location and it is a mess. My last full body hair removal treatment went wrong. I informed the manager and contacted Laser Away main office ( multiple times) regarding the problem and all they say the Director will call me back and, it has been 5 days , no call back. They have not even sent me follow up rate your treatment email. I guess, when things are good, all is good. But, when something is wrong, you are on your own. Taking my business to Ideal Image.
Update. Someone named Brian from corporate office finally called me and I wish he did not! I don't know why they let him call paying customers because he has no customer service skills whatsoever. He was talking over me, raised his voice on a few occasions trying to convince it that is totally acceptable that my 90 minute treatment took only 35 minutes because maybe different laser was used. No, Brian. I have done many treatments on that laser in that room many times. OMG! I ended up hanging up on him because his attitude was plain disrespectful. He completely dismissed all my concerns. What kind of customer service is that?
Update. Someone named Brian from corporate office finally called me and I wish he did not! I don't know why they let him call paying customers because he has no customer service skills whatsoever. He was talking over me, raised his voice on a few occasions trying to convince it that is totally acceptable that my 90 minute treatment took only 35 minutes because maybe different laser was used. No, Brian. I have done many treatments on that laser in that room many times. OMG! I ended up hanging up on him because his attitude was plain disrespectful. He completely dismissed all my concerns. What kind of customer service is that?
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