Permanent Scars and Patient Abandonment

During a laser hair removal session, the technician used a green marker on my legs. The laser's heat reacted with the ink, triggering a severe thermal reaction that burned the pigment into my skin. This caused incredibly painful, deep red burn lines that have now resulted in tattoo-like scarring.

I received no follow-up care after this injury. There was no diagnosis, no treatment plan, and no communication from Dr. Freeman. I was forced to pay out-of-pocket for urgent care and dermatologist to create a long-term treatment plan for my recovery. A refund was never offered.

The office's priority was collecting photographs, not providing patient care. I received conflicting information from staff, demonstrating a total breakdown in communication. Despite my requests, Dr. Freeman never performed an examination or contacted me, failing his basic duty of physician oversight.

Now, over a month after my injury, I have yet to hear from Dr. Freeman. I cannot say if this represents a singular case of patient abandonment, or the standard of care at this practice. However, for my care, there was a complete failure to supervise and patient abandonment.

I strongly caution potential patients. Post-procedure care is crucial, and in my case, it was completely absent.