POSTED UNDER Laser Hair Removal Reviews
Permanent Scars and Patient Abandonment
UPDATED FROM FranklyErica
Critical Warning on Post-Treatment Care
FranklyEricaDecember 4, 2025
UPDATE 12/04/2025:
After I filed a complaint with the Idaho Attorney General’s Consumer Protection Division, I received a formal response from the practice's attorney. The letter states it “has been reviewed and approved by Dr. Mark Freeman.”
This letter:
• Minimizes permanent traumatic burns as a mere “red line.”
• Presents a narrative of follow-up that is contradicted by my documented communications (emails, patient chart records, and cellphone company provided call logs).
• Confirms the technician “used a marker to mark treatment areas,” yet the practice only offered a refund months later, after intervention by the Attorney General’s Office.
• Systematically avoids accountability by ignoring my written and in-person requests, thereby abandoning its patient care obligations.
The practice has still not provided a diagnosis or treatment plan, and I continue to pay for specialist care independently.
This official response indicates the handling of the initial incident was not an isolated error, but part of a broader pattern in my care. I advise potential patients to exercise caution, as post-treatment patient care is critical.
After I filed a complaint with the Idaho Attorney General’s Consumer Protection Division, I received a formal response from the practice's attorney. The letter states it “has been reviewed and approved by Dr. Mark Freeman.”
This letter:
• Minimizes permanent traumatic burns as a mere “red line.”
• Presents a narrative of follow-up that is contradicted by my documented communications (emails, patient chart records, and cellphone company provided call logs).
• Confirms the technician “used a marker to mark treatment areas,” yet the practice only offered a refund months later, after intervention by the Attorney General’s Office.
• Systematically avoids accountability by ignoring my written and in-person requests, thereby abandoning its patient care obligations.
The practice has still not provided a diagnosis or treatment plan, and I continue to pay for specialist care independently.
This official response indicates the handling of the initial incident was not an isolated error, but part of a broader pattern in my care. I advise potential patients to exercise caution, as post-treatment patient care is critical.
FranklyErica's provider
ORIGINAL POST
Permanent Scars and Patient Abandonment
FranklyEricaOctober 9, 2025
During a laser hair removal session, the technician used a green marker on my legs. The laser's heat reacted with the ink, triggering a severe thermal reaction that burned the pigment into my skin. This caused incredibly painful, deep red burn lines that have now resulted in tattoo-like scarring.
I received no follow-up care after this injury. There was no diagnosis, no treatment plan, and no communication from Dr. Freeman. I was forced to pay out-of-pocket for urgent care and dermatologist to create a long-term treatment plan for my recovery. A refund was never offered.
The office's priority was collecting photographs, not providing patient care. I received conflicting information from staff, demonstrating a total breakdown in communication. Despite my requests, Dr. Freeman never performed an examination or contacted me, failing his basic duty of physician oversight.
Now, over a month after my injury, I have yet to hear from Dr. Freeman. I cannot say if this represents a singular case of patient abandonment, or the standard of care at this practice. However, for my care, there was a complete failure to supervise and patient abandonment.
I strongly caution potential patients. Post-procedure care is crucial, and in my case, it was completely absent.
I received no follow-up care after this injury. There was no diagnosis, no treatment plan, and no communication from Dr. Freeman. I was forced to pay out-of-pocket for urgent care and dermatologist to create a long-term treatment plan for my recovery. A refund was never offered.
The office's priority was collecting photographs, not providing patient care. I received conflicting information from staff, demonstrating a total breakdown in communication. Despite my requests, Dr. Freeman never performed an examination or contacted me, failing his basic duty of physician oversight.
Now, over a month after my injury, I have yet to hear from Dr. Freeman. I cannot say if this represents a singular case of patient abandonment, or the standard of care at this practice. However, for my care, there was a complete failure to supervise and patient abandonment.
I strongly caution potential patients. Post-procedure care is crucial, and in my case, it was completely absent.
Replies (0)