Not happy - I had a bad reaction to laser treatment

I had a bad reaction to laser treatment and when I went in the office, I was recommended a skin brand that one of the estheticians knew because she used to work with the owner. So, I reached out to my dermatologist in New York City and got a skin lightening cream to treat the hyperpigmentation. I asked for a refund for the remaining 3 sessions as I can't do them due to the scars. Although the scars are improving, it will take some time to get back to normal. During my appointment today, Castellon suggested that I wear pants and jeans (despite the hot weather in Florida) and asked me to schedule another appointment in March. However, I received no help for the scarring and they refused to refund me as they have to wait for Castellon's decision. I've filed a complaint with the Better Business Bureau (BBB) and the Federal Trade Commission (FTC) and will be filing one with the Florida Attorney General. If my refund is not issued, I must escalate the matter through other legal options.