Never coming back after the unprofessional way I have been treated

Do not go here. It is a scam and a racket to get a hold of anybody to get any issues taken care of. I live in Clermont and had asked in May to freeze my membership (not even cancel) for six months due to recent health issues preventing me from driving. I was told my membership could not be frozen and had to be cancelled, and all I had to do was provide a Dr’s note. I had emailed what was required of me multiple times in June, July, and August. Never heard anything back. I called again in August and was then told I could only bring the Dr’s note in personally or have it sent in via certified mail. Umm hello? I just told you I’m unable to drive, how can I bring it in personally? And everywhere else I scepter my Dr’s note via email. Anyway, I was transferred to Anika in August, and she informed me she couldn’t see any emails I had sent and that if I could provide proof of sending the previous emails and send them to her email, she will contact somebody higher up and get back to me. I emailed her everything that same day and then reached out to her again via email a week later. Never heard anything back. I decided to finally call again today, I was put on hold, and then immediately after picking up, Anika goes right back into her spiel and acted as if our conversation in August never happened. This is unacceptable. I wasn’t wanting to freeze/cancel my membership for no reason, as I had been enjoying my monthly services. But I had to due to medical reasons, which you would think they would be considerate and compassionate enough to understand the circumstances….instead of charging me $800 for 3 months of services I didn’t use when I had contacted them prior to that explaining my situation and how I was also unemployed for that period. What a nice way to treat a loyal customer who was actually planning on renewing my membership before everything happened. But I will certainly never be coming back after the unprofessional way I have been treated.