Disappointing.

i have been to r C about 4 times. His approach is kind and friendly, he tries not to sell you a lot of stuff but would strongly recommend a mini lift if you kind of express an interest in one, then make you feel that after all, maybe you shouldn't get one. The office is pretty and spacious, leaving enough room for privacy, and most of the staff are courteous. i only went for dermal fillers and botox. i wasn't crazy about the filler on my upper lip the first time, especially that it left the biggest scar i have had in years after such a procedure: a 1 inch blue-black spot *under* my *lower* lip. For some reason (i am no expert), i didn't get the results i got in chicago at the Geldner center where my upper lip appeared fuller and more cushiony from the bottom at the closure, as opposed to having my entire upper area over the lip appear plump - which i think is more meant for women who have lines above their upper lip (i do not have any). Second time i shared my concerns, he did it differently & I got a better result then.
i did not find it reassuring to show him the picture of a celebrity and ask him how to get a similar effect, only to see that he wouldn't comment at all on that. i did ask: how does someone with practically no lips like Kylie J end up with such big lips, and he would not comment. A patient asks those questions to have an idea how to be able to have her lips look like a celeb's and get suggestions. It is meant to tell the doctor how you would like your lips to look. But alas, it led nowhere. i had one unfortunate thing happen with them where he started advising me about dark spots and then suddenly stopped altogether and no one would respond to my email inquiry asking about the product he mentioned. it appeared he changed his mind about getting involved in dermatological matters. i found it rude because he was the one who started giving advice about it. But i kept receiving offers from them including on my birthday so i thought i'd go back there. They couldn't give me an appointment until 4 weeks later. The appointment was at 3:30 pm in the very middle of a busy work day during the holiday period which is the busiest for me. i had planned the entire day (and rest of the week) accordingly and asked my assistant to come at a different hour. The day before, i got a call from Amber confirming the appointment. The day of the appointment, i got a call before noon from "Lisa" stating the following, verbatim:
"the doctor is having a procedure and he will not be able to see you, the procedure will take longer, we didn't schedule enough time for it. We need to give  you a different date". i understood that things happen, humans make mistakes, and expected that a professional office would do its utmost to make it up to you and accommodate you the soonest possible by staying later to see you or changing other appointments or starting earlier etc. i asked when he would be able to see me next, response was, word to word, "not until January". i asked for something earlier and she said they are fully booked. My reply was: "so you are telling me that my appointment booked over a month ago, is gone, withOUT a single apology or respect for my time, and that you care this little about my business that you plan to make me wait another month ?". Response: "it wasn't expected". Did you think she even apologized ? Not only that, the woman is often confused and nervous and never provides a single date without first reading it wrong. This happened at least 3 times with her. She truly does not communicate in a friendly, understanding and compassionate way with patients and tells you about your last minute cancellation as if she was saying "we need your credit card number". At this point, i am sorry but this office has serious management & communication issues, and i will never be back nor would i recommend it to anyone.