He explained the procedure in as much detail as i need to make me confident , but not so much that I would worry.
He asked me to show him what i wanted and then took measurements in detail so I felt he had listened to my request. I did not get the impression he was going to do what he felt was good for me.
Now, four weeks later I have the size and shape that I wanted.
I always felt there was someone on the end of the phone that I could talk to about how I was feeling and any concerns I had.
They were flexible with my appointments and fitted to the time scale that worked for both of us.
I felt individual and special to them.