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Horrible Damage from Laser Genesis (8 Treatments over a Year)

32, Male, South Asian, Medium tan skin. I went to the Kur Skin Lab because I thought laser genesis could help with:
1. primary issue of one acne scar (found out after the first procedure that this moderate treatment would do nothing to fix an acne scar)
2. secondary issue of some light sun damage--basically my skin was dry and just bit tanned/red from being out in the sun for one season, and I thought the laser could rejuvenate it--I ended up using this reason as an excuse to justify continued procedures even though I was truly ever concerned about that acne scar.

Before Photos:
I don't have any high quality BEFORE photos on my phone that clearly show previous blemishes, I don't take much selfies or photos to begin with and the ones I do don't zoom on my face), but I've asked a friend to send me wedding photos which I suspect will show my previous dryness as it was taken during the summer just 2 months prior to the procedure; so please be patient while I get them from him.

The tech, Kevin, took a look of before photos and promised he would send them to me (I've asked for them many times but never received them; at this point I wouldn't trust them to send me unaltered photos). He also performed the treatment. It took maybe 30-40 minutes, I had to shave beforehand because he said that it was necessary to do the beard area. I won't lie,the tech was very informative and seemed very caring, but also promised that there was no possibility of side-effects. If that was the case, I would have never signed a waiver when I came in during one of the following treatments: they asked me to sign for previous treatments as well. They were pretty tricky and I didn't realize until now why they did that. I think, but I can't be certain, that they didn't want to scare me with a waiver during my first treatment and that the time between my first few treatments was too short for me to start seeing the bad side effects.

So I kept coming back even though I started noting some small things bothering me. I would notice increased sensitivity, redness, and even fine lines cropping up. After the 4th treatment I saw scars! Actual noticeable scars. I mentioned this and they said it wasn't the laser. I was depressed but I didn't say anything and they said the laser would fix it. Yes, I'm an idiot for continuing further treatment and expecting different results. Those scars became a lot worse. The pictures I posted don't clearly show the scars enough but I will try to post better pictures. They do a pretty good job of showing what is basically an "orange peel texture", huge pores (I had moderate pores on my cheek to begin with), and small fine lines everywhere. The skin is also bumpy and has a rough texture, and I've even noticed some very minimal but true fat loss. The orange peel also looks like someone stamped my face, or imprinted it. It's really strange to describe. Most of the damage is on the cheeks and between the cheeks and nose. My family and friends have commented on my appearance and it is quite depressing to think about.

Here are some things I learned:

1. If you're trying any sort of moderate treatment like laser or even microneedling make sure its the right treatment for your skin. See a reputable dermatologist--not a spa! Even then, seek a second opinion, please!

2. Be clear about your concerns and don't let the dermatologist or spa tell you what your concerns are.

3. The dermatologist or spa tech may tell you that the treatment is working wonderfully for you after having you look in the mirror immediately after a treatment. What I learned later from several other dermatologists is that this is because of SWELLING immediately after any sort of treatment like this which will subside. To properly assess the results, wait at least ONE MONTH if not longer. If you returned to baseline, MAYBE try 1 more time, cautiously. But if you notice something small that doesn't seem right, STOP! Don't try it again.

4.If you ever go to one of these treatments and they promise no side effects, REFUSE to sign any waiver.
5. take you own CLEAR BEFORE PHOTOS with a high quality camera, preferably while you are in the spa/dermatologist/cosmetic surgeons office. If they take pictures of you, ask them to immediately send them to your phone BEFORE they start treatment. The last time I went to a dermatologist to correct my problems, I would not let him start the procedure until I had the before photos in my phone. While they may seem to have the interest of the client in mind, there is no one more interested in your care than you!

FYI: My last treatment was in Nov 2019. My dermatologist is advising me to wait and let my skin heal on its own (clean diet, sunscreen, moisturizer, that's it; avoid complicated skin regimens). fyi: He corrected my fat loss with filler why is also why you won't see the acne scar for which I originally sought treatment; the filler fixed that too (it was my first time doing filler and this time I did my research).

Provider Review

Kur Skin Lab
Overall rating