Beware of Harley Medical Group

Wasted many months trying to get surgery though the Harley medical group in Birmingham. First appointment was great, felt happy with what I was going to have and took all information home with me. Decided to book and paid my deposit for the surgery date and pre op appointments. Assessments are a long travel just to be seen but seemed worth it to me. A week after paying the deposit my assessment appointment was changed from Bristol to London so alot longer journey. I decided to do it anyway. My pre op was still in birmingnam. When I arrived I met another couple who were there for a post op appointment. She had the same op I was waiting for (tummy tuck) and she said she was hugely disappointed and said she would never use them again. I wish I had listened. Hour wait for the appointment and the lady couldn't get any blood so was a wasted journey anyway. Had to rebook for another nurse to be there to help. As the assessment had been moved it was now after the 31 day cut off to pay the balance. I paid this in full and set off to maidstone for my appointment very excited. Long journey and overnight stay so more expense. Then told at the assessment by the surgeon I would need alot more work, I explained I was only unhappy with my tummy he said he wanted to do the rest totally another £7k or he wouldn't do it. There was no way I had this money and would require two surgeries and work would never allow the time off. Rang harley group who after a week of chasing accepted I could have a refund. I was disappointed and out of pocket but was happy to be getting the money back. It took over a month to recieve the money! I had to chase them everyday and they would only refund by cheque so even longer to get my money. Terrible customer service. I've now had the surgery I wanted without the ridiculous extras elsewhere which was £3000 cheaper and I am over the moon with the results.
Considering how much harley charge you would expect better. If they had dealt with it correctly I would have used them still in the future but all they cared about was getting there interest on my money. Never again
Just happy I've finally had it done.