POSTED UNDER Hair Transplant Reviews
Procedure Did Not Match What Was Agreed Upon,no Resolution Provided
ORIGINAL POST
Procedure Did Not Match What Was Agreed Upon,no Resolution Provided
$4,000
I traveled from the United States to TJ Hair Clinic in Tijuana after being clearly told and agreeing in writing to a specific procedure (no-shave FUE + DHI).
However, once I arrived, the procedure that was performed did not follow what was originally agreed upon. Changes were made without my informed consent, and the final treatment did not match what had been discussed and confirmed beforehand.
This is not a matter of cosmetic dissatisfaction. My concern is that the procedure itself deviated from the agreed plan. This deviation was acknowledged in writing during my communication with the clinic.
Following the procedure, I made multiple good-faith attempts over several weeks to resolve this matter directly. I requested clarification, accountability, and the names of the medical personnel involved, which were not fully provided. I also attempted to contact Dr. Fok and the treating physician directly but received no response.
Despite these efforts, the clinic has refused to provide any resolution and has stated that they consider this matter closed.
Due to the lack of resolution, I have filed formal complaints with the Federal Trade Commission (FTC), PROFECO (Mexico’s consumer protection agency), and COFEPRIS (Mexico’s health regulatory authority).
I am sharing this experience so others are aware and can make informed decisions. After my experience, I also found other public reviews raising concerns about doctor involvement, supervision, and overall consistency, which further raised questions for me.
However, once I arrived, the procedure that was performed did not follow what was originally agreed upon. Changes were made without my informed consent, and the final treatment did not match what had been discussed and confirmed beforehand.
This is not a matter of cosmetic dissatisfaction. My concern is that the procedure itself deviated from the agreed plan. This deviation was acknowledged in writing during my communication with the clinic.
Following the procedure, I made multiple good-faith attempts over several weeks to resolve this matter directly. I requested clarification, accountability, and the names of the medical personnel involved, which were not fully provided. I also attempted to contact Dr. Fok and the treating physician directly but received no response.
Despite these efforts, the clinic has refused to provide any resolution and has stated that they consider this matter closed.
Due to the lack of resolution, I have filed formal complaints with the Federal Trade Commission (FTC), PROFECO (Mexico’s consumer protection agency), and COFEPRIS (Mexico’s health regulatory authority).
I am sharing this experience so others are aware and can make informed decisions. After my experience, I also found other public reviews raising concerns about doctor involvement, supervision, and overall consistency, which further raised questions for me.
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