Horrible Place

Xiluet Plastis Surgery in Miami is a joke! I'm so disappointed in this place. The employees are so nonchalant and careless in terms of listening to a patients problems, concerns, or needs. Definitely after a patient has traveled all the way to Miami from who knows where. Only for you to get there and learn new crucial information that the office seemed to leave out. They could have told you in a email or over the phone the specifics of what is required but fail to do so and will let you know once your in Miami and have now waisted time ,money and energy. This office will allow you to get there, pay for a flight, hotel, and car. Then mock you with a fake apology followed by no eye contact. The idea that you can't get what you paid for and no real empathy out of the staff is mind blowing. They have no concern or care for your time or money. Literally I have been very kind after being screwed around when it comes to my time. The office doesn't answer the phone, and they will pass you around when they don't have a real answer for you. They will only do what is best for them when it comes to your time. Not what is best for you. Also, you will talk with several different people and no one will be on the same page. As soon as you need someone they are now not in the office or won't text back. You will definitely recognize the hold music stating that the patient is their highest priority because you will be on hold hearing it over and over. At this point you are fueled with disappointment and anger from no support, no respect, or concern of your problems. The worst thing about it all is that we are willing to get cut on under anesthesia by this type of business. This place doesn't give a [RS Bleep] about their patients and we will still allow them to cut us open. They literally are about the money because we will pay it anyway. While still allowing ourselves to be blown off and not listened to. The doctors are getting paid so much that even when you threaten to not give them your business they still don't care. This place is like a chop shop. Don't expect any level of respect or customers service.  Don't expect professionalism or even a real pre-op appointment with your doctor that will be cutting on you. You will not see them. You will only see the people that have no time to listen to you. They talk fast only to make you sound stupid. I urge you find another office unless you don't care about being treated like a respectful human being.