32 Years Old Great Clear Skin Ruined by Ipl - Glasgow, GB

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I had IPL done in Glasgow just over 18 months ago...

I had IPL done in Glasgow just over 18 months ago and the results have been devastating. I have suffered with dark circles after having my first child 8 years ago but apart from that I've never worn make up in my life and always got complimented on my skin. Having been successfully treated by Dr Lucy Glancey (restylane tear trough procedure) in the past, I decided to look for a more permanent treatment closer to home. Being from Glasgow, travelling to London every 9 months just wasn't practical for me. I found a clinic in Glasgow which looked very professional, for consultation and described what I was looking for. She said IPL could be done on the very lower part of my dark circles as any higher was where the googles sat and wouldn't be safe to treat. Skin test was done at consultation, I assume skin type etc would also have been noted as well as further information. My next appointment was booked for 3 weeks time after I had come back from a weeks holiday in South England. A new 'therapist' greeted me and told me the previous person I had spoken to was on holiday but she had given her my notes. She didn't ask me too much but before the treatment I had told her I had been on holiday and she could clearly see I was peeling on my nose and shoulders (it had been glorious sunny weather for the whole week). No googles were given and although I was told it would be uncomfortable, it was really painful as she started on my right side. On moving to the left side she said there was a small blemish on my cheek she would treat for no extra fee. oh, I must add, noone knew I was getting this done and I was very repetitive with the question, "I won't blister, will I?". Both therapists gave the same answer (theres no way I would have done it otherwise), "it will be a slight sun blush that will disappear by tomorrow morning". After treatment, my face felt like it was on fire, I wasn't given a mirror and as I left I felt that my fcace had been burnt. I got to my car 10 minutes later and the blisters were already visible. My face was a complete mess. I was horrified. Later that afternoon the blisters burst and looked infected. Over the course of the next few weeks my face scabbed over and looked totally unsightly. Everyone was asking me what had happened and I felt totally ashamed for letting someone do this to my face. It is now 18 months later and my once lovely skin is totally wrecked, I have small broken capillaries all over my cheeks and scars from where the scabs were. The texture of my skin is horrible, open pores and this horrible orange peel texture. I notice new damage all the time. I have been put on Retinol products to try to improve my skin but I must admit, I am absolutely terrified of doing further damage to my skin. Has anyone else gone through this and improved the appearance of their skin? I can't and don't want to wear make up as it makes me spotty and I hate the feeling on my skin. If you have relatively good skin with only a few very minor blemishes, I would advise you to stay away from lasers, I think the damage is irreversible and I feel progressive. I am tempted to try dermaroller but not sure whether this would make redness worse due to tiny capillaries.
Name not provided

Very Unprofessional And Not Willing To Admit Any Liability

1 out of 5 stars Overall rating
1 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
1 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
1 out of 5 stars Payment process
1 out of 5 stars Wait times
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