Reviews you can trust, from real people like you.
How it works
- Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
- This multi-step process takes up to 24 hours from review submission to publication.
- Doctors can't pay to have reviews removed or hidden.
- Reviews are only removed at the reviewer's request or if they violate our Terms of Service.
If you have questions or believe we should re-evaluate a published review, let us know.
Sort by:
*Treatment results may vary
Keeps Hair Transplantation is Stellar!!!
Let me share a little background about myself. I am a late 30s medical professional. My entire academic and professional career has been spent in medicine, mostly in the critical care arena. I’ve been privileged enough to train and work at some of the most prestigious hospitals in the country. At this point in my life, I have transitioned to a leadership role that focuses on quality in training. I share this background with you to gain more credibility to my review…
I’ve been entertaining the idea of a transplant for years. In my 20s I had a beautiful head of hair. In my early 30s, I noticed that it was falling out pretty aggressively. I tried everything. Vitamins, shampoos, and most recently topical minoxidil and finasteride. Over the past three or four years, I have toyed with the idea of a hair transplant, but battled with cost, vanity, and necessity. I had met with a few plastic surgeons in my area to discuss opportunities, but nothing ever came to fruition. I never felt comfortable.
This past November, I got a marketing email from Keeps, offering insight into their new hair restoration clinic that they were opening in Manhattan. It sparked my interest and I figured I had nothing to lose by setting up a free consultation. Initially I met with Alexis. Alexis is an absolute class act , she provided straightforward information, no sales pressure, and exquisite customer service. Alexis connected me with Dr. Contractor and we had a zoom meeting to discuss opportunity. These two virtual encounters made me so comfortable that I decided to proceed with the hair transplant. My wife couldn’t believe it. I usually take time to contemplate my decisions, re-searching, and weighing every risk and benefit. My wife is also in the medical profession… my wife, thought that I was taking an unnecessary gamble.
Leading up until the procedure the Keeps team was exceptionally communicative and detailed. My wife and I arrived in New York City the day before the procedure that Keeps team had made a reservation for a quaint boutique hotel in Midtown Manhattan directly across from their clinic. It absolutely could not have been easier. My wife and I spent the evening enjoying the splendor of New York City the night before my procedure.
The next morning was an early morning we arrived at the clinic around 6:45 in the morning we were warmly greeted by Wrayana. The customer service was exceptional from Wrayana. She got us situated, and made sure we were comfortable. She took some pictures and then introduced me to the rest of the team. This process was an unbelievably streamlined, well oiled machine. More importantly, it was warm, friendly and inviting.
The facility is absolutely spotless and comfortable.
Wrayana introduced us to the rest of the team, including Dr. Contractor in the Operating world. One of the first things that I noticed upon meeting the surgical team was how happy they all were to work for Keeps. The esport de corps was palpable.
Dr. Contractor explained the procedure. We discussed my expectations, and he made his surgical markings along my hairline. I appreciate how all members of this team were included in the process.
Next, Leslie, Dr. Contractors PA-C explained the local anesthesia process and began the surgical prep. The local anesthesia was the ONLY discomfort I had. It was brief, minimal, and tolerable. During this whole process, the team was by my side, frequently checking on me, making sure I was comfy, and engaging in cordial dialogue. We were also listening to great music…
Then Leslie and Dr. Contractor began harvesting the grafts. This process was streamlined, efficient, and expert. This team knows what they are doing. It’s beyond evident. Keep in mind, I have an appreciation for surgical technique, so I was able to appreciate all of the details.
Then, Dr. Contractor made all of the incisions for the new grafts. He is a great clinician, but also a pretty cool human being. We had a lot of time to talk about our families, traveling interests, hobbies, etc.
It’s a long day that went by quickly. Throughout the day I was offered breaks, they fed me a lunch of my choice, and provided music or television to pass the time. It’s strange how “fun” of an experience they provided. The Keeps team has over delivered every step of the way with exceptional quality.
Toward the end of the procedure Alexis came to check in and make certain that all of my expectations were fulfilled. Then, Chayton, who mentioned that he was the Director, checked in to seek feedback and allowed me to offer suggestions on how their process could be improved. I honestly couldn’t suggest a thing. This process overwhelmingly exceeded my expectations.
I can’t say enough about Keeps. It was an absolute amazing experience. I’m so happy that I finally pulled the trigger. I’m so happy that I did it at Keeps!
I’ve been entertaining the idea of a transplant for years. In my 20s I had a beautiful head of hair. In my early 30s, I noticed that it was falling out pretty aggressively. I tried everything. Vitamins, shampoos, and most recently topical minoxidil and finasteride. Over the past three or four years, I have toyed with the idea of a hair transplant, but battled with cost, vanity, and necessity. I had met with a few plastic surgeons in my area to discuss opportunities, but nothing ever came to fruition. I never felt comfortable.
This past November, I got a marketing email from Keeps, offering insight into their new hair restoration clinic that they were opening in Manhattan. It sparked my interest and I figured I had nothing to lose by setting up a free consultation. Initially I met with Alexis. Alexis is an absolute class act , she provided straightforward information, no sales pressure, and exquisite customer service. Alexis connected me with Dr. Contractor and we had a zoom meeting to discuss opportunity. These two virtual encounters made me so comfortable that I decided to proceed with the hair transplant. My wife couldn’t believe it. I usually take time to contemplate my decisions, re-searching, and weighing every risk and benefit. My wife is also in the medical profession… my wife, thought that I was taking an unnecessary gamble.
Leading up until the procedure the Keeps team was exceptionally communicative and detailed. My wife and I arrived in New York City the day before the procedure that Keeps team had made a reservation for a quaint boutique hotel in Midtown Manhattan directly across from their clinic. It absolutely could not have been easier. My wife and I spent the evening enjoying the splendor of New York City the night before my procedure.
The next morning was an early morning we arrived at the clinic around 6:45 in the morning we were warmly greeted by Wrayana. The customer service was exceptional from Wrayana. She got us situated, and made sure we were comfortable. She took some pictures and then introduced me to the rest of the team. This process was an unbelievably streamlined, well oiled machine. More importantly, it was warm, friendly and inviting.
The facility is absolutely spotless and comfortable.
Wrayana introduced us to the rest of the team, including Dr. Contractor in the Operating world. One of the first things that I noticed upon meeting the surgical team was how happy they all were to work for Keeps. The esport de corps was palpable.
Dr. Contractor explained the procedure. We discussed my expectations, and he made his surgical markings along my hairline. I appreciate how all members of this team were included in the process.
Next, Leslie, Dr. Contractors PA-C explained the local anesthesia process and began the surgical prep. The local anesthesia was the ONLY discomfort I had. It was brief, minimal, and tolerable. During this whole process, the team was by my side, frequently checking on me, making sure I was comfy, and engaging in cordial dialogue. We were also listening to great music…
Then Leslie and Dr. Contractor began harvesting the grafts. This process was streamlined, efficient, and expert. This team knows what they are doing. It’s beyond evident. Keep in mind, I have an appreciation for surgical technique, so I was able to appreciate all of the details.
Then, Dr. Contractor made all of the incisions for the new grafts. He is a great clinician, but also a pretty cool human being. We had a lot of time to talk about our families, traveling interests, hobbies, etc.
It’s a long day that went by quickly. Throughout the day I was offered breaks, they fed me a lunch of my choice, and provided music or television to pass the time. It’s strange how “fun” of an experience they provided. The Keeps team has over delivered every step of the way with exceptional quality.
Toward the end of the procedure Alexis came to check in and make certain that all of my expectations were fulfilled. Then, Chayton, who mentioned that he was the Director, checked in to seek feedback and allowed me to offer suggestions on how their process could be improved. I honestly couldn’t suggest a thing. This process overwhelmingly exceeded my expectations.
I can’t say enough about Keeps. It was an absolute amazing experience. I’m so happy that I finally pulled the trigger. I’m so happy that I did it at Keeps!
Provider Review
