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Provider Review
I was referred to Dr.Celluci by a friend, and promptly called to make an appointment. When I called I told them I wanted to get work done on my under-eye bags, to fix them. I let her know that I have big under-eye bags and I have had this procedure done, and would like this taken care of.. she assured me that she does this procedure all the time. When I went into my consultation they did not know who I was and they seemed to have forgotten about my consultation. This was my first red flag, and I should have listened to my gut telling me to run. Anyways I finally went in to get the work done and at check-in, to my disbelief they had lost my paperwork! I have no problem with filling out my medical papers again, but I just thought it was very unprofessional. As we began the appointment I again explained the procedure I wanted, and she reassured me that this is a procedure that they do often. She injected my upper cheekbones, and I thought that was a little odd, I have had this procedure done before and had never had my cheeks injected… Well the days passed, and my eye bags looked worse, they almost seemed to hang over my cheek. I texted Dr.Celluci on December 20th and she did not reply until 3 weeks later, and in the text she did not know who had done my work as they had lost my file once again (I have it in the text)! She said that at the time I had initially made my appointment they were not doing that procedure that I had told her I wanted, so I do not understand why they would have gone through with the procedure. Since my last appointment they had started doing it she would be happy to accommodate me, I went in the third time with no patient profile to be found AGAIN. The results after she had “fixed” my under eye bags were worse, I have people telling me I look sick, as if I got punched, I am almost embarrassed to tell them I had work done. Dr. Celluci mentioned since I came in to fix my under-eye bags the second time “she had given me free cheekbones”… $650 isn’t FREE to me. I am overall so unhappy with how unprofessional they are with the paperwork (Either they are very unorganized or do not care about documenting patient history), and the work that was done was not what I wanted. She mentioned for another $700, she could fix it... Sad to say this was a waste of $650.. and now I have to go get this procedure fixed somewhere else by someone who is certified and actually keeps track of their patient paperwork. I took this long to write a review because I feel bad about writing a review, as I never complain, but I feel even worse about my face. -Rosibel