17 Oct 2016
Updated, 1 day ago
Find a different doctor - Miami, FL
Besides the fact the I wasn't seen by the doctor my first appointment, the disorganization of the staff there I still decided to go through with my BBL surgery. The day of surgery is the day I met Dr. Mel Ortega who had a great personality and gave me hopes that I had made the right decision after all. After surgery I was wheeled out as soon as I stopped shaking. Two months post op visit dr Ortega said everything was looking good and I must admit I was fairly happy with the results but it wasn't the drastic change I'd been hoping for and I was concerned about a small lump on my upper right cheek. I spoke with Angela in post op who said she would send me an email to send photos to. I called back later only to hear she's left for the day and I hadn't received an email until I called back again Monday. After two days I got a response advising me to seek medical attention from an Infectious Disease specialist. I am horrified and completely turned off by the lack of empathy and care from Dr. Ortega and his staff. The least that could have been done is for him to make an appointment and look at the infection he caused.