Normal Not to Get Implant Card or Paperwork? Why Wouldn't BD Points Be Added? - Fayetteville, NC

When I got my initial BA in 2010 I received a card...

When I got my initial BA in 2010 I received a card and warranty paperwork. With this procedure I didn't receive either and was told the serial numbers were in my surgical report. After I asked a few times for some information on what implants were used the serial numbers were written on a note pad. Is this normal? Also, I was told by Allergan I should receive Brilliant Distinction rewards. I have provided my BD number and asked my PS, whose office advertises they are a part of the program, to enter the points several times and they still are not there. Any reason why this wouldn't happen?
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