POSTED UNDER Facial Fat Transfer Reviews
Poor Communication and Knowledge
ORIGINAL POST
Poor Communication and Knowledge
scheduled surgery with Dr. Hancock and planned a month off with babysitters and time off from work. They scheduled my pre-op on a Wednesday before Monday surgery. Apparently, there was a question regarding my LDN medication and they tried reaching my internist's office. They were upset they weren't able to reach the doctor or get the answer they wanted regarding whether to stop the medication before surgery, so canceled the surgery on the Friday prior.
Once I found out about this at noon on Friday, I went directly to my internist's office and rectified the situation. Dr. Hancock finally called me directly and we discussed all of this. She said it was too late, they had taken me off the schedule, that anesthesia had also made the decision and that she had to "trust me as a patient". She said she had gotten different information on different days.
This was the first time she had opted to pick up the phone and call me. Nothing changed. I felt like she was also accusatory in some sense. I told her I thought this situation was handled incredibly poorly and unprofessionally!!
I can't imagine they wouldn't work through these kinds of things much sooner in case there was any issue or question. This makes me second guess my choice of practitioner and practice. I've worked in the operating room for many years and in physician's offices. I don't think I will be rescheduling and I hope they can streamline their communication in the future so other patients won't have the same poor experience. I feel like this happened for a reason.
Edit: I just found out that the office and doctor both were not up to date on Low Dose Naltrexone. Apparently due to the fact that I had requested no narcotics with anesthesia and this medication (which at high doses is used for opiate and alcohol addiction) which I take for an autoimmune disease, they thought I was an addict. Doctors, please actually talk to your patients, their doctors and be up to date!! I rearranged my entire Summer for this and was accused of not telling the truth.
Once I found out about this at noon on Friday, I went directly to my internist's office and rectified the situation. Dr. Hancock finally called me directly and we discussed all of this. She said it was too late, they had taken me off the schedule, that anesthesia had also made the decision and that she had to "trust me as a patient". She said she had gotten different information on different days.
This was the first time she had opted to pick up the phone and call me. Nothing changed. I felt like she was also accusatory in some sense. I told her I thought this situation was handled incredibly poorly and unprofessionally!!
I can't imagine they wouldn't work through these kinds of things much sooner in case there was any issue or question. This makes me second guess my choice of practitioner and practice. I've worked in the operating room for many years and in physician's offices. I don't think I will be rescheduling and I hope they can streamline their communication in the future so other patients won't have the same poor experience. I feel like this happened for a reason.
Edit: I just found out that the office and doctor both were not up to date on Low Dose Naltrexone. Apparently due to the fact that I had requested no narcotics with anesthesia and this medication (which at high doses is used for opiate and alcohol addiction) which I take for an autoimmune disease, they thought I was an addict. Doctors, please actually talk to your patients, their doctors and be up to date!! I rearranged my entire Summer for this and was accused of not telling the truth.
msussman's provider
Replies (0)