Worst Experience… No Accountability and No Assistance

I had a lower facelift and neck lift with Dr. Matt Goldschmidt on April 29, 2025, and almost a year later I am still dealing with the fallout. After surgery, I developed a seroma and have had severe pain, pressure, and ongoing issues that never should have been brushed off the way they were. I understand no surgery comes with guarantees, but there is a huge difference between a known complication and a doctor who does not meaningfully deal with it when it happens. What has been most disturbing to me is not just the outcome, it’s how little accountability there has been. I spent nearly a year trying to handle this privately and reasonably. I asked for help. I asked for resolution. I asked for my records and contract. What did I get? Five photos and a letter basically telling me that he might consider a partial refund only if I removed my review and agreed not to say anything further. That told me everything I needed to know. At that point, it became very clear that Dr. Goldschmidt seemed far more concerned about his reputation and online reviews than about the actual patient sitting in front of him dealing with pain, complications, and a failed result. And yes, I am now looking at revision surgery elsewhere. That is not a small thing. This was not cheap. This was not minor. And this has affected me physically, emotionally, and financially for nearly a full year. Patients deserve to know when a doctor appears more focused on controlling reviews than taking real accountability when something goes wrong. If this is how complications are handled behind the scenes, I think that is deeply concerning, and I do have to wonder how many other patients have been treated this way after the fact. For context, I am including a photo of the written response I received after repeated attempts to resolve this matter. This review reflects my honest experience.