POSTED UNDER Eyelid Surgery Reviews
I do not recommend! Why did I go there, the price was less than Canada and fit my budget.
ORIGINAL POST
Do Not Recommend!
The first telephone consultation was a young new patient coordinator selling the idea of beauty from Turkey, there was not any detailed consult from the Dr Yucel Sarialtin prior to visiting Turkey. so, why did I go there, the price was less than Canada and fit my budget and the equipment used and clinic was very modern.The experience once landed in Turkey was somewhat challenging, as navigating a Turkish airport alone as a female speaking no Turkish put me in a vulnerable position. I was yelled at from men for not understanding instructions more than once. Furthermore, the patient adviser did not inform me I'd need a visa to get in to Turkey, In hindsight, I should have looked into this myself. I begged and was allowed entry for a few weeks.
Getting from the Hotel to the clinic was a nightmare each time, the young co-ordinator seemed more interested in her own schedule and who was going to pay for these car rides.
The hospital was ok and what I expected. Nurses etc spoke No English, this I wish I had known as I was really struggling to ask about pain management due to this. The surgery was performed safely and quickly.
Upon waking I was in a state of terror as I woke up alone, it was late, and I could not see at all to find the nurse button on the bed. Fumbling I called the patient co-ordinator on my phone as I was given her number earlier, she promptly told me to toughen up and she could not help me, get a nurse in. She said' I know you are stronger than this' I cannot help you now. You need to find the button and call a nurse. She had forgotten to inform me that with eye surgery, I would be without much sight upon waking and could be in definite pain. Now, I felt alone and like I did not matter at all and I was in agony from a full face, neck and eye lift + rhinoplasty. I was only allowed to take analgesic for pain and only on times set by the doctor earlier. I begged for pain relief and was told no. The next day I had to argue with the co-ordinator that even basic pain meds, Tylenol etc.. should be taken 4 hourly, she argued the point and said, "this is Turkey, we don't do it the same as you are used to". At that point I wanted to never see her again. From there things just went down. Yes, she visited once a day, but it was like she really had no idea what I was experiencing and did not know what to say to me. I felt like I had made a big mistake. At this point the language barrier with the Dr and the lack of full information and any experience with patients from patient co-ord was getting me into a depression fast.
Few day later I left the hotel they had paid 3 days for and went to a village further out of the town where I could access fresh food and walk to get it, rather than only being able to pay for a hotel restaurant and have people staring at the weird lady with a bruised up face and no eyes. Yes, they stared long and hard at the hotel. I stayed in a lot. Creeping out for breakfast.
Leaving the Hotel and going to a village helped me get some sanity back and get on with trying to heal. I had to move from hotel 2 or thee times due to a bad location and/or noise or price. But lucky for me there was a hotel on every block, and I had learned to gesture and talk with anyone who spoke any English. From here in I was responsible for paying for all visits in and back to my hotel. Clinic would pay for none of that.
Turkey is a safe place to be in general, but it is not as good if you are alone and cannot speak the language, this is where a patient co-ordinator is so important. After a week or 2 she began not showing up to my appointments and just getting mad that I was not happy that she had bought me coffee and cakes at the hospital, and felt that I did not appreciate her efforts. I am sure she had all costs covered by the clinic. At the time, I was unable to move and get anything for myself for the pain, so yes it was appreciated, but seriously, I was paying a lot of money for the surgery too.
Anyway, I took care of myself for the last 2 or so weeks I was in Turkey, and barely heard from anyone at the clinic. I had left the Hotel they were tied up with.
I did have my last appointments, 2 of them, Dr speaks NO English! This is really not good, as I was not able to adequately express any concerns to him. I said over and over I was worried about my eyes, and other co-coordinator named Iman, says nothing to worry about. 3 weeks later and I could still barely see, dryness and stabbing pain in eyes each day. they are like 'this is normal' this is all they really tell you when you question them.
I go home and i have a few issues with retained stitches and still have stitches poking out of my neck and face, Dr there did not offer to remove them. I had to ask what they used, they tell me it will be ok, nope 6 months, I still got stitches in my nose and neck and cheeks. Oh well.... I can live with this. However, fast forward to today. I have 1 eye that is so droopy and the other eye that is clearly tight and smaller than the other. I wait the 6 months, and I research on Real self and every dr I can talk to says you have untreated ptosis in both eyes, one is worse then the other. I get that this should have been addressed with the upper lid lift, but it was not even mentioned to me. The surgery seems to have increased the dropsie now. So... I ask if my Dr Yucel in Turkey can do a revision, based on all the 8 comments from ocularplastic surgeons on realself all agreeing with the diagnosis, I ask for a muscle repair for ptosis. No, that was not offered to me, only remove even more skin from the eye. I question his experience and Iman patient co-ordinator gets passive aggressive in whatsapp. They never once would call and talk to you. I have told her many times now that she does not provide enough information for a patient to make an informed decision, and she says I am wrong, she answered all my questions. I explain yet again, some patients like and need more details. She denies that she has done anything but answer me each time on whatsapp. I tell you, what the heck? Would it hurt them to actually phone you and talk to you like you even matter and your concerns matter to them, I tell her that it is not good enough, she never even said sorry that you felt there was not enough communication, she says, i'm not apologizing, as I did nothing wrong! My word, try this in any doctors office in Canada or the US! Slough a loyal patient off like that, don't say to the patient, yes,I understand and Ill try to get more info! No, I'm sorry but they do not care about you once that money was paid at this clinic, I felt like things were very quick to get appointments over with style.
I cannot in any good faith recommend that anyone go to the Dr here unless its for a Rhinoplasty as that looks OK. And a basic Smas lift. Eyes, no, I would not go to the same Dr again. The results are poor but worse that that, the coordinator including Dr Yucel will not listen to all the fellow plastic surgeons telling me not to cut but to fix the muscles. Apparently, Yucel knows better than many RealSelf doctors. Even highly trained eye surgeons. So, as for the option to get a revision from Turkey, its only the same thing that I got before, and losing even more precious eye lid skin, the risks are so great with more skin taken and you have already had tissue and fat removed once! I'm not going there, and I hate to say, it was not worth it! I now will be paying to get it repaired as it should be done, he refuses to discuss further. I can only be left with a conclusion, that Yucel, does not have adequate training in ptosis. I even asked him to recommend a colleague as he didn't want to do it, and yep... tumble weeds.. nothing. Do not do it! Do not go there!
Getting from the Hotel to the clinic was a nightmare each time, the young co-ordinator seemed more interested in her own schedule and who was going to pay for these car rides.
The hospital was ok and what I expected. Nurses etc spoke No English, this I wish I had known as I was really struggling to ask about pain management due to this. The surgery was performed safely and quickly.
Upon waking I was in a state of terror as I woke up alone, it was late, and I could not see at all to find the nurse button on the bed. Fumbling I called the patient co-ordinator on my phone as I was given her number earlier, she promptly told me to toughen up and she could not help me, get a nurse in. She said' I know you are stronger than this' I cannot help you now. You need to find the button and call a nurse. She had forgotten to inform me that with eye surgery, I would be without much sight upon waking and could be in definite pain. Now, I felt alone and like I did not matter at all and I was in agony from a full face, neck and eye lift + rhinoplasty. I was only allowed to take analgesic for pain and only on times set by the doctor earlier. I begged for pain relief and was told no. The next day I had to argue with the co-ordinator that even basic pain meds, Tylenol etc.. should be taken 4 hourly, she argued the point and said, "this is Turkey, we don't do it the same as you are used to". At that point I wanted to never see her again. From there things just went down. Yes, she visited once a day, but it was like she really had no idea what I was experiencing and did not know what to say to me. I felt like I had made a big mistake. At this point the language barrier with the Dr and the lack of full information and any experience with patients from patient co-ord was getting me into a depression fast.
Few day later I left the hotel they had paid 3 days for and went to a village further out of the town where I could access fresh food and walk to get it, rather than only being able to pay for a hotel restaurant and have people staring at the weird lady with a bruised up face and no eyes. Yes, they stared long and hard at the hotel. I stayed in a lot. Creeping out for breakfast.
Leaving the Hotel and going to a village helped me get some sanity back and get on with trying to heal. I had to move from hotel 2 or thee times due to a bad location and/or noise or price. But lucky for me there was a hotel on every block, and I had learned to gesture and talk with anyone who spoke any English. From here in I was responsible for paying for all visits in and back to my hotel. Clinic would pay for none of that.
Turkey is a safe place to be in general, but it is not as good if you are alone and cannot speak the language, this is where a patient co-ordinator is so important. After a week or 2 she began not showing up to my appointments and just getting mad that I was not happy that she had bought me coffee and cakes at the hospital, and felt that I did not appreciate her efforts. I am sure she had all costs covered by the clinic. At the time, I was unable to move and get anything for myself for the pain, so yes it was appreciated, but seriously, I was paying a lot of money for the surgery too.
Anyway, I took care of myself for the last 2 or so weeks I was in Turkey, and barely heard from anyone at the clinic. I had left the Hotel they were tied up with.
I did have my last appointments, 2 of them, Dr speaks NO English! This is really not good, as I was not able to adequately express any concerns to him. I said over and over I was worried about my eyes, and other co-coordinator named Iman, says nothing to worry about. 3 weeks later and I could still barely see, dryness and stabbing pain in eyes each day. they are like 'this is normal' this is all they really tell you when you question them.
I go home and i have a few issues with retained stitches and still have stitches poking out of my neck and face, Dr there did not offer to remove them. I had to ask what they used, they tell me it will be ok, nope 6 months, I still got stitches in my nose and neck and cheeks. Oh well.... I can live with this. However, fast forward to today. I have 1 eye that is so droopy and the other eye that is clearly tight and smaller than the other. I wait the 6 months, and I research on Real self and every dr I can talk to says you have untreated ptosis in both eyes, one is worse then the other. I get that this should have been addressed with the upper lid lift, but it was not even mentioned to me. The surgery seems to have increased the dropsie now. So... I ask if my Dr Yucel in Turkey can do a revision, based on all the 8 comments from ocularplastic surgeons on realself all agreeing with the diagnosis, I ask for a muscle repair for ptosis. No, that was not offered to me, only remove even more skin from the eye. I question his experience and Iman patient co-ordinator gets passive aggressive in whatsapp. They never once would call and talk to you. I have told her many times now that she does not provide enough information for a patient to make an informed decision, and she says I am wrong, she answered all my questions. I explain yet again, some patients like and need more details. She denies that she has done anything but answer me each time on whatsapp. I tell you, what the heck? Would it hurt them to actually phone you and talk to you like you even matter and your concerns matter to them, I tell her that it is not good enough, she never even said sorry that you felt there was not enough communication, she says, i'm not apologizing, as I did nothing wrong! My word, try this in any doctors office in Canada or the US! Slough a loyal patient off like that, don't say to the patient, yes,I understand and Ill try to get more info! No, I'm sorry but they do not care about you once that money was paid at this clinic, I felt like things were very quick to get appointments over with style.
I cannot in any good faith recommend that anyone go to the Dr here unless its for a Rhinoplasty as that looks OK. And a basic Smas lift. Eyes, no, I would not go to the same Dr again. The results are poor but worse that that, the coordinator including Dr Yucel will not listen to all the fellow plastic surgeons telling me not to cut but to fix the muscles. Apparently, Yucel knows better than many RealSelf doctors. Even highly trained eye surgeons. So, as for the option to get a revision from Turkey, its only the same thing that I got before, and losing even more precious eye lid skin, the risks are so great with more skin taken and you have already had tissue and fat removed once! I'm not going there, and I hate to say, it was not worth it! I now will be paying to get it repaired as it should be done, he refuses to discuss further. I can only be left with a conclusion, that Yucel, does not have adequate training in ptosis. I even asked him to recommend a colleague as he didn't want to do it, and yep... tumble weeds.. nothing. Do not do it! Do not go there!

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