Heaton Eye / Dr Jordan Spindle

Dr Jordan Spindle of Heaton Eye A Dr Jordan Spindle of Heaton Eye Associates in Tyler, Texas did my upper blepharoplasty. That night, I noticed I could not fully close my left eye, but hoped it was just due to swelling (it wasn’t). A couple of days later, a deep “crater” developed on the outer corner of my left eye. It looked to me like a stitch had popped, which was likely due to my eye straining to close since he’d removed too much skin. I called, then texted pictures to Dr Spindle. He did not seem too concerned, but told me I could come in “if it would make me feel better”. When the incisions healed, a protruding flap of skin had developed at the outer corner of my left eye in the same spot where the “crater” had been. He said he could remove the flap and scar. I was incredulous at this suggestion, because I was already having to force-close my eyelid! What was he thinking? I did permit him to cut off the skin flap - - and he made a new mess. He cut it entirely too deep and created yet another scar! He nonchalantly told me “Oh well, you can cover it up with makeup.” Really? I went to a renowned Dallas plastic surgeon who told me nothing could be done about my raised left eyelid scar and concave scar (where flap was cut too deep), because I simply have no “wiggle room” due to Dr Spindle cutting off too much skin. I then contacted Dr Spindle and requested a refund of my $3000. He said it was their office policy to never give refunds, yet he offered me $1000 “to help me out”, with the stipulation that I sign a non-disclosure agreement. I refused. I wish I’d never chosen Dr Spindle.