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POSTED UNDER Emsculpt REVIEWS

Poor Customer Service, and No Results

ORIGINAL POST

Poor Customer Service, and No Results

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AngieMichele
$7,500

I would not recommend. I paid about $7500 for 3 services, including 2 Emsculpt Neo treatments. They advised I would need 2 packages to reach my desired results. Unfortunately 0 changes were made after the full 12 weeks. I expressed my disappointment to the tech at the location. She was so kind and professional and told me she would reach out to management.

I received a call from management. I let her know no changes were made to my diet/ workout routines. She then blamed me for the results. She advised no refunds would be made. I expressed I wasn't sure why they called if nothing was going to be resolved and she hung up on me.

Unfortunately I feel scammed out of quite a bit of money. Though the techs Cindy and Shannyn were so kind and professional, the other woman was not. Additionally the treatment did not work for me, and they refuse to give any type of refund. Don't waste your money, and please note, there is no guarantee and no customer service that will care if you have results.

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AngieMichele

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Replies (4)

July 19, 2023
Thank you for your feedback. At The G Spa SF, we continue to strive for excellence and to help our clients reach or exceed their goals. Unfortunately, we were not able to get you to your goal and we are sorry we did not meet your expectation. We had reached out to BTL, the maker of the NEO, had them review our treatment process and confirmed we did everything we are trained to do as medical professionals. We, along with BTL, have had many successes with the NEO for our clients. As with any body contouring treaments, there are no gurantees- as many different factors come into play- such as one's stress level, diet, activity level, sleep, etc.. Again we are deeply apologetic that the outcome did not meet expectation.
July 26, 2023
Why would you pay that much? Four services are under $3,000 for emSculpt neo and most locations will provide a free follow up visit 3 months post treatment.
July 26, 2023
I just re-read your post. Emsculpt neo is 4 treatments with one treatment every 5-10 days. In essence, the maximum number of days would be 40 days and not 12 weeks. The location where you had the procedure is not properly trained.
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July 26, 2023
To clarify- they advised I would see full results 12 weeks AFTER the final treatment.