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I regret setting foot in the office of Dr Groot....

I regret setting foot in the office of Dr Groot. His precision with the laser is not the greatest which in turn left me with a permanent flaw that I'll have to deal with for the rest of my life. I've given it adequate time to heal and followed his post-op instructions. It's been a nightmare from the start dealing with him and dealing with the end-result of the procedure he'd performed. Dr Groot was at times condescending, patronizing and arrogant. I paid for this procedure and invested a fair chunk of money trying to find a solution to his mistake. But it's not fixable. It's one of the biggest mistakes I've ever made when I set foot in his office for a consult. It looked OK in the beginning, it really didn't need any work. If he had told me to leave it alone, I would've left it alone. But he made it sound like it was a simple procedure and he didn't go over with me on ALL the possible outcomes if this procedure failed. Now I spend a lot of time trying to cover it up and feeling really self-conscious about it every time I'm in public. Do yourself a favour, reconsider and get a second or third opinion before going ahead with any procedures performed by Dr Groot.

Provider Review

Physician
9670 142nd Street NW, Edmonton, Alberta
Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

The post-op results were unsatisfactory and dealing with him about it was a total nightmare. He was at times condescending, patronizing, arrogant, dismissive and rude. He would abruptly leave the room when I wasn't done talking. He would leave his assistant nurse behind to deal with me even though she couldn't provide all the answers to my questions. It was stressful going into his clinic for my numerous appointments, knowing that all his staff knew about my medical history and my situation. I've cried in the examination room several times, and I would be crying in my car for about 15 minutes before I left the parking lot. I don't usually break-down, but this whole situation has really affected me negatively.