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DO NOT TRUST THIS DOCTOR – TERRIBLE EXPERIENCE & CUSTOMER CARE
If I could give zero stars, I would. My experience with Dr. Mordkovich at Cross Hudson Plastic Surgery has been nothing short of a nightmare—from the botched Dysport treatment to the complete lack of accountability and dismissive attitude of both the doctor and his staff.
After my treatment, I was left with an unnatural, “spocked” appearance that completely altered my facial expressions, making me feel self-conscious and distressed. When I brought up my concerns immediately after the injections, instead of addressing them with care and professionalism, Dr. Mordkovich outright dismissed me and showed no interest in resolving the issue. His lack of concern made me feel anxious and uneasy, and I knew I could not trust him to fix the mistake he made.
After weeks of back-and-forth and a frustrating, exhausting process of being ignored, they finally offered only a partial refund ($250)—as if I was at fault for their poor work! It was never about the money, but the lack of professionalism, accountability, and basic respect for patient concerns is appalling. This office clearly does not prioritize patient satisfaction or ethical care.
I strongly urge anyone considering this doctor to think twice before trusting him with their face or body. The way I was treated was unacceptable, and no one should have to go through this kind of stress and disappointment after a cosmetic procedure.
Avoid this place at all costs. There are many skilled, ethical, and caring professionals out there—Dr. Mordkovich is NOT one of them.
After my treatment, I was left with an unnatural, “spocked” appearance that completely altered my facial expressions, making me feel self-conscious and distressed. When I brought up my concerns immediately after the injections, instead of addressing them with care and professionalism, Dr. Mordkovich outright dismissed me and showed no interest in resolving the issue. His lack of concern made me feel anxious and uneasy, and I knew I could not trust him to fix the mistake he made.
After weeks of back-and-forth and a frustrating, exhausting process of being ignored, they finally offered only a partial refund ($250)—as if I was at fault for their poor work! It was never about the money, but the lack of professionalism, accountability, and basic respect for patient concerns is appalling. This office clearly does not prioritize patient satisfaction or ethical care.
I strongly urge anyone considering this doctor to think twice before trusting him with their face or body. The way I was treated was unacceptable, and no one should have to go through this kind of stress and disappointment after a cosmetic procedure.
Avoid this place at all costs. There are many skilled, ethical, and caring professionals out there—Dr. Mordkovich is NOT one of them.
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