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Great Doctor. Disrespectful Office Staff.

I really like Dr. Rapaport. I've gone to him numerous times for botox and filler. Even got an estimate for a bit of "work" on my face. He's an excellent doctor and I've been very happy with his treatments. He is also a nice person and very personable. Yesterday, I called to schedule botox. Had the following conversation with the woman who answered: Me: I'd like to come in for dysport and maybe filler Office: Have you been here before Me: Yes (give name, bday, etc.,) Office: Filler starts at $1,000. Me: I know, I'm a repeat patient. I only want to schedule my appointment with someone who went to medical school so let's make an appointment with Dr. Rapaport. Office: He's very busy and speaks frequently to professional organizations. Me: Ok Office: Would you like the next available appointment? Me: Yes Office: He's very busy with speaking engagements Me: Yes, you've shared that. When is his next available appointment? Office: February 28th (this conversation took place January 18th) Me: Thanks, but never mind. Not sure why it took 5+ minutes on the phone for her to tell me that the doctor was unavailable for weeks. Certainly not sure why she mentioned the price of filler when I was an established patient who had filler on multiple occasions. Yes, it's expensive, but if I weren't prepared to pay plastic surgeon prices, I would have called an el cheapo med spa. The whole conversation was a waste of time and disrespectful. I have always been kind and respectful to his office staff, not happy that I was not treated in kind.

Provider Review

Board Certified Plastic Surgeon
905 5th Ave., New York, New York
Overall rating