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POSTED UNDER Dysport Reviews REVIEWS

Great Doctor. Disrespectful Office Staff.

ORIGINAL POST

Great Doctor. Disrespectful Office Staff.

giddygal2000
WORTH IT

I really like Dr. Rapaport. I've gone to him numerous times for botox and filler. Even got an estimate for a bit of "work" on my face. He's an excellent doctor and I've been very happy with his treatments. He is also a nice person and very personable. Yesterday, I called to schedule botox. Had the following conversation with the woman who answered:

Me: I'd like to come in for dysport and maybe filler

Office: Have you been here before

Me: Yes (give name, bday, etc.,)

Office: Filler starts at $1,000.

Me: I know, I'm a repeat patient. I only want to schedule my appointment with someone who went to medical school so let's make an appointment with Dr. Rapaport.

Office: He's very busy and speaks frequently to professional organizations.

Me: Ok

Office: Would you like the next available appointment?

Me: Yes

Office: He's very busy with speaking engagements

Me: Yes, you've shared that. When is his next available appointment?

Office: February 28th (this conversation took place January 18th)

Me: Thanks, but never mind.

Not sure why it took 5+ minutes on the phone for her to tell me that the doctor was unavailable for weeks. Certainly not sure why she mentioned the price of filler when I was an established patient who had filler on multiple occasions. Yes, it's expensive, but if I weren't prepared to pay plastic surgeon prices, I would have called an el cheapo med spa.

The whole conversation was a waste of time and disrespectful. I have always been kind and respectful to his office staff, not happy that I was not treated in kind.

giddygal2000's provider

David P. Rapaport, MD, FACS

David P. Rapaport, MD, FACS

Board Certified Plastic Surgeon

giddygal2000 rating for Dr. Rapaport:

Overall rating

Replies (1)

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January 21, 2022
Thank you for the feedback. I wish we would have had the opportunity to have you in the office for your injectable treatment with Dr. Rapaport. I know you would have a very different impression of our staff at an in-person office visit. Our staff tries very hard to make every patient feel comfortable and give them a pleasant experience. I hope that you reach out to book your next treatment. We are looking forward to seeing you, exceeding your expectations and hopefully getting an updated review :)