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Great Doctor. Disrespectful Office Staff.
I really like Dr. Rapaport. I've gone to him numerous times for botox and filler. Even got an estimate for a bit of "work" on my face. He's an excellent doctor and I've been very happy with his treatments. He is also a nice person and very personable. Yesterday, I called to schedule botox. Had the following conversation with the woman who answered:
Me: I'd like to come in for dysport and maybe filler
Office: Have you been here before
Me: Yes (give name, bday, etc.,)
Office: Filler starts at $1,000.
Me: I know, I'm a repeat patient. I only want to schedule my appointment with someone who went to medical school so let's make an appointment with Dr. Rapaport.
Office: He's very busy and speaks frequently to professional organizations.
Me: Ok
Office: Would you like the next available appointment?
Me: Yes
Office: He's very busy with speaking engagements
Me: Yes, you've shared that. When is his next available appointment?
Office: February 28th (this conversation took place January 18th)
Me: Thanks, but never mind.
Not sure why it took 5+ minutes on the phone for her to tell me that the doctor was unavailable for weeks. Certainly not sure why she mentioned the price of filler when I was an established patient who had filler on multiple occasions. Yes, it's expensive, but if I weren't prepared to pay plastic surgeon prices, I would have called an el cheapo med spa.
The whole conversation was a waste of time and disrespectful. I have always been kind and respectful to his office staff, not happy that I was not treated in kind.
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