Treatment Provider

Andrew Jacono, MD
Board Certified Facial Plastic Surgeon
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Not Worth the Gamble

A gamble not worth taking.
I have seen Dr. Jacono's beautiful work (both in-person with a friend, and online in photos). It is what drew me to him initially. That, and his 'smooth-guy' "ya girl, I got you" attitude that helped me feel that he was committed an genuinely cared about my outcomes.
What I have unfortunately learned through my experience with Dr. Jacono, is that when he achieves an amazing result, it is SUPERB. But he is human and like many surgeons, complications and undesired results happen. In my case, unfortunately I was not a superb result. I am not what would be considered 'majorly botched', however there is noticeable uneven pull, uneven fat distribution, and I DO have noticeable scars. What concerns me most is how my facelift and necklift look now and how they it will age. I could have another lift now to correct his errors (I cannot afford either the financial or time commitment of this anytime soon). Given the irregularities of his work, the feedback from other experts is that it will only become more pronounced as I age. This means that while i am okay to live with these mediocre results now, I will likely need another surgery much sooner as the errors become more pronounced. Again, I do not looked botched, but no one that knows me has looked at my results and said that this makes them want to use Jacono themselves. In fact, it has been the opposite. Especially given his pricing. I wish I had known he had this level of unpredictable results as his work is simply not worth the gamble to me. Especially with his pricing and lack of after-care.
Perhaps most upsetting was the lack of care he demonstrated after surgery. At initial post-op appointments he swiftly came into the office (looking exhausted after his 3 surgeries that day...at least that is what his nurses told me). He oddly tried to kiss my cheek like we were 'old pals' and talk about some area of bonding (like wine) rather than focus on my results with me. I have expressed my concerns with him and his office several times. Initially I was told that healing happens in stages and that healing itself is irregular and can made things appear uneven (which research and other experts have affirmed). However over time (I am almost three years out), the 'problems with healing" just became my result. I have sent videos and photos and am always told " I will review this with Dr. Jacono and myself or someone from the surgical team will reach out to you soon with next steps :)". But I never hear back after that.
In a perfect world I would have the time to pursue legal action or even more advocacy and patient protection work around the type of service offered by him. Since doing more full research on him (unfortunately I did not do this until after my poor results), I have learned that I am not alone. I am so sorry to those that are in the same position as the financial and emotional toll of this can be heavy.
I have seen Dr. Jacono post on his IG that he cares for his patients like he does his family and that statement felt so sad to me. There are excellent surgeons out there who are with you every step of the way and truly a partner in this journey. Please do your homework thoroughly and connect with them.

Provider Review

Board Certified Facial Plastic Surgeon
630 Park Ave., New York, New York
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