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*Treatment results may vary

I recently had EXELO2 CO2 Fractional Laser Skin...

I recently had EXELO2 CO2 Fractional Laser Skin Resurfacing full face treatment at CMC NSW Cosmetic Medical Clinic by Jenner Ching Mei Chan. The experience was very comfortable from start to finish. The downtime was one week, which is acceptable for me. I've had excellent results that I can’t be any more satisfied, so love to share my experience here.
Day 1
Numbing cream was first placed all over the treatment area and left on for about 45 minutes.
Even if your threshold for pain is really low, you should undergo this treatment. It is not painful for me. On a scale of 1-10, this treatment gets a 2/10 for the amount of pain I received, thanks to the powerful numbing cream. During the procedure, a constant flow of cool air is blown onto my skin to reduce the heat from the laser. Jenner also explained each step as we went through the entire procedure. The whole procedure took one and half hours altogether, including the resurfacing and the LED light Therapy session.
There was a burning sensation immediately after the laser and the treated areas were red. Before the procedure, I found out that some people put healing ointment on afterwards but Jenner has warned me not to because the healing ointment actually extends the downtime. I took her advice. The burning sensation wore off after about 3 hours.
Day 2
I had the LED Light Therapy of 34 minutes again to aid the healing process. My skin felt warm to touch as though I have had sunburn. It also felt rough like sandpaper due to the fine scabs formed. My face appeared red and a little bit swollen.
Day 3
The third consecutive day of the LED Light Therapy that I had. The swelling and redness were completely gone. Scabs started to form and a bit itchy too.
Day 4
Scabs were more obvious and my skins appeared darker than usual. I was very careful not to rub it.
Day 5 and 6
My skin felt very dry and began to peel as the healing progresses. I rinsed my skin frequently with water as advised.
Day 7
One week after the initial treatment, I had the LED Light Therapy again. Scabs were mostly falling off and my skin was slightly pink. My skin was very smooth and soft just like babies’. Today is also my first day back to work and no one has noticed my scare.
Day 8
I took Jenner’s advice to have a last LED light Therapy to ensure a perfect healing. I was so glad that I took her advice. I can feel my skin has tightened after the procedure. Most amazingly, my skin becomes glowy and smooth. Everyone in my family thinks I look younger, including my mum and my brother who were not aware of my treatment. I was over the moon!
Connie

Provider Review

Jenner Ching Mei Chan
Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

Jenner explained in details and answered all my questions and concerns before the procedure to make sure I am comfortable to start. She explained each step as we went through the entire procedure. I know some clinics don't perform treatments on dark skin ppl but I noticed a male client in her clinic one day, who told me he was very happy with the result. To me, Jenner is professional, experienced and very kind, I'm extremely pleased with the treatments I receive from her!