Treatment Provider
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Update to provider's response.
13 Feb 2025
We appreciate all feedback, as patient experiences are important to us. However, we also believe in setting the record straight when a review misrepresents a situation. We’re very sorry to hear that you had a negative experience, as patient satisfaction is important to us. However, Dr. Duffy is one of the most highly qualified and respected surgeons in his field, with decades of experience and a track record of excellence. He has not only transformed lives but has also saved more lives than most in his career. Due to his success and expertise, he is selective in the cases he takes on, ensuring that he aligns with patients who respect his professional judgement and approach to care. While we understand that not every patient-doctor interaction will be a perfect match, we stand by Dr. Duffy’s ability to make decisions that are in the best interest of both the patient and the practice. Our goal is always to provide the highest level of surgical expertise while maintaining a practice built on trust, integrity, and mutual respect. Finally, experienced surgeons evaluate new elective surgery patients from the moment they first greet. Experienced surgeons assess, in part, patient demeanor, their medical history, medications, any especially the reason(s) for requesting any procedure, realistic expectations, any or all of which may suggest red flags to avoid performing elective surgery. Experienced surgeons only select patients they would feel comfortable performing a surgical procedure and managing them postoperatively, especially medically unnecessary cosmetic procedures. Dr. Duffy never had any intention of accepting the complaining patient above, as too many red flags were immediately realized. Dr. Duffy advised the office staff not to schedule any further consultation for any procedures, including skin care, for the complaining patient. The consultation was complimentary.
I Am Afraid for His Future Patients.
From the moment he walked in, he looked like he didn't want to be there. We spoke a bit about several procedures, including a chin implant procedure which he suggested. When I asked about genioplasty, he said that he doesn't do that. I was surprised, and mentioned that I only asked because it's on the website. He replied confidently that he's been doing this 25 years, it's his website, he would know what's on his website, and he's absolutely sure it's not there and I am mistaken. I was taken aback by how aggressive he was being and just said OK I guess I must have been mistaken.
When he left the room, I pulled up his website, and lo and behold, it said clearly on the site that he did genioplasty. When his assistant returned, I just smiled and mentioned that it's on the website, and she admitted that it's true and it was a mistake. Even though that's all I said, he never spoke to me after that, didn't send a single apology or "my bad", and (surprise!), canceled the surgery he himself had suggested for me - the only doctor to do so - citing that I had consulted with other doctors and had other options.
Most procedure guides, and even most doctors would suggest getting at least several consults before making a decision, so this was a weird reason to cancel, unless he was truly not competitive with other doctors or there was some other underlying reason. Maybe being caught being completely and confidently wrong made him want to cut and run.
Surgery is a big operation, and complications can always arise. When things go astray, you need a doctor who will listen to you and is willing to work with you, not get defensive and cut and run. If this is how he behaves from a simple question where there is clear proof that he was wrong (see picture directly from his website), how would he behave if something went wrong during your surgery? What if he made a mistake during a surgery on you? Why would you take this tremendous risk with this person when there are other qualified, experienced doctors who are humble and kind? Remember it's potentially your life we're talking about.
I've spoken with big egos in my past and one common feature they have is that they will get defensive and start talking about their experience and credentials when they feel like anyone is questioning them in any way, shape or form. I have never seen this doctor's behavior in any of my other consults with other doctors.
There are lots of very competent doctors who genuinely care about you in the area. I know because I've met them. Dr. Duffy is not one of these doctors. Please do a few more consults if you're considering this doctor. Remember that when you're going under, you're placing your life in his hands.
Provider Review
13 Feb 2025
We appreciate all feedback, as patient experiences are important to us. However, we also believe in setting the record straight when a review misrepresents a situation. We’re very sorry to hear that you had a negative experience, as patient satisfaction is important to us. However, Dr. Duffy is one of the most highly qualified and respected surgeons in his field, with decades of experience and a track record of excellence. He has not only transformed lives but has also saved more lives than most in his career. Due to his success and expertise, he is selective in the cases he takes on, ensuring that he aligns with patients who respect his professional judgement and approach to care. While we understand that not every patient-doctor interaction will be a perfect match, we stand by Dr. Duffy’s ability to make decisions that are in the best interest of both the patient and the practice. Our goal is always to provide the highest level of surgical expertise while maintaining a practice built on trust, integrity, and mutual respect. Finally, experienced surgeons evaluate new elective surgery patients from the moment they first greet. Experienced surgeons assess, in part, patient demeanor, their medical history, medications, any especially the reason(s) for requesting any procedure, realistic expectations, any or all of which may suggest red flags to avoid performing elective surgery. Experienced surgeons only select patients they would feel comfortable performing a surgical procedure and managing them postoperatively, especially medically unnecessary cosmetic procedures. Dr. Duffy never had any intention of accepting the complaining patient above, as too many red flags were immediately realized. Dr. Duffy advised the office staff not to schedule any further consultation for any procedures, including skin care, for the complaining patient. The consultation was complimentary.