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The staff of Kaya skin clinic is biased towards...

The staff of Kaya skin clinic is biased towards their own interest. Staff gets a commission based on what service they sell, so instead of serving your interest they will serve their own interest. That is why instead of giving me a package for ND Yag Laser they gave me a package for Painfree hair removal laser for full body - as it is costly package so they get more commission. Painfree hair removal laser led to growth of hard, dark hair on those areas which had fine hair. On complaining they told me it is a side effect of Painfree laser. And they shifted me to ND Yag. I had some reduction but not much. The hair growth is still there and the worst part is on areas which had little to no growth at all :(. I signed up for: 6 sittings of Painfree laser Skin type: Fair Final Result: Only 20% or so overall reduction in areas which had dark hair. Uncontrollable dark hair growth on front, back and shoulders where I had no growth (very fine hair). Status: I complained to Kaya care and they have accepted their fault but refused to do anything about the case. They told me that the person who sold the package has left Kaya so they cannot do anything about it now. But on enquiring I got to know that the girl is still working with Kaya. So basically they never really enquired. Also they tried to compensate me by giving few sittings for face for free. But I refused to accept it. If you want to go for Laser, do not go to kaya. Instead go to some place where a qualified doctor or a qualified technician (in the presence of doctor) will do the procedure. While I took my sittings at kaya doctor was not consulted even once in 6 sittings. On enquiring they said doctor only does those procedures for which she gets money like for dermaroller. So stay away from such big names who have no concern for your time and money.

Provider Review

Neha
Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

Neha is a technician who has little or no qualification to do the procedure. She says she has taken some training under the clinic. But she does not even know which laser should be used for my skin type and hair type.