FUT Scar Fraxel 1550

Provider Review

• 18 May 2018

Started with a consultation and then had my first treatment two days ago. Treatment completed was Fraxel on a FUT scar from a previous surgery. I was nervous and uneasy upon my consultation not knowing what to expect and having ongoing anxiety from my scar. The clinic was very clean and professional looking without having an industrial feel. There was a calming and welcoming atmosphere by way of the lighting and decor. During the consultation I had a chance to speak with Kim as well as her assistant whose first name I can't recall but last name was Anderson. Both were very informative with my desired treatments and answered all questions asked with great detail. No false promises were given, only a realistic opinion and estimates. Both Kim and her assistant were approachable and professional with their presence, demeanor and knowledge. I was sold on and choose this business and Kims expertise before I left the building. I continued to two other consultations that I have previously booked appointments for but knew where I wanted to get my procedure even before I got to them. An hour later once both other consultations were completed I called Preventous back and booked an appointment. Prior to this consultation I researched for two weeks and contacted approximately 15 businesses from Lethbridge, Calgary and Edmonton regarding potential treatment. Of all of them Preventous was the quickest to respond, had diligent customer service, most options when it came to their available technology and by far the best in person consultation. Though my area of concern is of a smaller dimension, the type of scar is of a more difficult one. So because of its size being a single scar versus an entire area of the body/face the price quoted and paid was less than an average treatment (I Believe). The price quoted and paid for the first treatment however was satisfactory and very reasonable compared to comparable businesses that offered similar services. And I can definately say Kim isn't in this business to make money and gouge someone but rather to assist them through and already unfortunate circumstance. But this this something I don't even need to justify, you would experience it first hand after meeting her. The treatment alone was quick, very quick. But like I said already my circumstance and scar size isn't the norm for what I believe the office specializes in. Pain was minimal, from what I have been through this far I could have put up with laying on hot coals while Kim was throwing darts at my head listening to knives scraping on a chalk board. But seriously no prob. Kim offered numbing injections but I declined. I asked Kim about the procedure, explanations of different machines and her professional opinions on my scar. Her demeanor from the consult carried over into the treatment and all of my questions answered in such a relaxing and chill manner. Immediately upon the completion of the session I booked another session before I left. I will continue until I'm satisfied with the end result or Kim doesn't recommend further sessions. Since it has only been two days, there is still some slight swelling and obviously too early to see drastic results. I did send a quick email yesterday asking some follow-up questions and within the day Kim responded with all my questions and concerns answered. Great experience from my initial call, consult, first treatment and emails. I would strongly recommend Kim and Preventous over any other clinic in Alberta. I drove 5 hours round trip for a 5 min procedure and would drive 5 more. Worst case scenario you do a free consultation, and get your questions answered. I walked in there an embarrassed and anxious mess but left confident and excited. You owe it to yourself to let Kim and Preventous make you the best version of yourself.