POSTED UNDER Tattoo Removal REVIEWS
Terrible Experience During Free Tattoo Removal Consult - Buffalo, NY
ORIGINAL POST
I had a free consult for PicoSure laser tattoo...
jennaccccJune 15, 2016
I had a free consult for PicoSure laser tattoo removal this morning. After reading the consent form I was having second thoughts about the procedure, but decided to stay to talk to the doctor about my concerns.
Kay B., The dermatologist or RN (not sure which) who saw me had no empathy for my concerns and treated me like I was garbage.
She started off the conversation stating that the procedure is basically a 'crap shoot', and they can't guarantee anything. Not being able to guarantee how the procedure will turn out is understandable, believe me I did my research, but the way she presented the outcomes of this type of procedure to me was very unprofessional. After telling me about how I would have to protect the area after treatment, she then decided to give me the 'sun block lecture'. After telling her I wear sunblock almost every day she shook her head 'no' and says "Really? then what happened to your forehead?" Stunned, I answered "My freckles?" She then responded with "Sun damage you mean, and you already have wrinkles on your forehead which is sad for someone who is 23." The nasty tone of her voice and her gestures made this very uncomfortable. I could not believe she insulted me and basically called me a liar.
Let me remind you this was the first time ever seeing this person or being in this office. I naturally have a lot of freckles and moles all over my body and have them checked regularly for abnormalities.
I have never in my life been talked down by or belittled more by a medical 'professional' than in those moments. After she was done insulting me, I told her I didn't want the treatment done and she she replied with "Good, dont" and I left the office.
I came to this office for a tattoo removal consult only to receive harsh criticism about the skin on my face. I do not recommend going to this office unless you enjoy being talked down to, disrespected, and yelled at by so called 'professionals'. Was really hoping for a good experience based off of what I read about the Aesthetic Associates Centre online. I have background in healthcare and never treated my patients with the disrespect that I received this morning.
Kay B., The dermatologist or RN (not sure which) who saw me had no empathy for my concerns and treated me like I was garbage.
She started off the conversation stating that the procedure is basically a 'crap shoot', and they can't guarantee anything. Not being able to guarantee how the procedure will turn out is understandable, believe me I did my research, but the way she presented the outcomes of this type of procedure to me was very unprofessional. After telling me about how I would have to protect the area after treatment, she then decided to give me the 'sun block lecture'. After telling her I wear sunblock almost every day she shook her head 'no' and says "Really? then what happened to your forehead?" Stunned, I answered "My freckles?" She then responded with "Sun damage you mean, and you already have wrinkles on your forehead which is sad for someone who is 23." The nasty tone of her voice and her gestures made this very uncomfortable. I could not believe she insulted me and basically called me a liar.
Let me remind you this was the first time ever seeing this person or being in this office. I naturally have a lot of freckles and moles all over my body and have them checked regularly for abnormalities.
I have never in my life been talked down by or belittled more by a medical 'professional' than in those moments. After she was done insulting me, I told her I didn't want the treatment done and she she replied with "Good, dont" and I left the office.
I came to this office for a tattoo removal consult only to receive harsh criticism about the skin on my face. I do not recommend going to this office unless you enjoy being talked down to, disrespected, and yelled at by so called 'professionals'. Was really hoping for a good experience based off of what I read about the Aesthetic Associates Centre online. I have background in healthcare and never treated my patients with the disrespect that I received this morning.
jennacccc's provider
Replies (4)
June 19, 2016
That has got to be one of the most unprofessional repugnant businesses I've heard of. There's others out there that would love to have your business and would have your comfort and well being at the top of their priority.. I hope you find them.
June 23, 2016
I am so sorry for your bad experience. There is no excuse for that and I apologize whole heartedly. I would be happy to personally meet with you if you choose.
June 23, 2016
Thank you for the apology, it's appreciated. I usually don't go to these lengths to write reviews, but I left your office almost in tears. I hope action will be taken so no other patients get treated how I was.
Since then I have decided to keep my tattoo, so there will be no need for another consult. I wish the best for you and your practice.
Since then I have decided to keep my tattoo, so there will be no need for another consult. I wish the best for you and your practice.
Thank you for sharing your experience. I hope you find support in the community.