IPL Burn, Having Holes

Hello, I had IPL done in one of the Krave Medical Aesthetics in Denver, I had no scars on my face but wanted to have nice one tone skin, had some discolorations on check area. After I had procedure done, as soon as I left while driving car to home, I started to have some liquids dripping from few areas on my face, I thought it is normal after this procedure, after I woke up in the morning, I had crystals dried out on my forehead and on my chin, I washed carefully and was hoping that it was over, but unfortunately as I had to work, liquid was still dripping. I called the office, they told me someone will return call, but no one did. I emailed owner, she did not respond right away, but finally did, I told her what was happening, and send her photos, she told me just to keep it clean and did not seemed to be concerned about it. At night I emailed my doctor, dermatologist and next morning I got call from my doctor to see them immediately, so I ended up having from skin burn infection developed from IPL and was prescribed with antibiotic cream. After 7 days finally stopped liquid and started to heal. But I really need help, I have deep scars developed from it and it is not going away, almost having holes on my face, it is very disturbing and every day I am looking at my self I am very frustrated, please recommend me what should I do in this case? owner for Krave Medical Aesthetics does not seems to care very much, she offered me some laser treatment, but it did not do anything at all, I don't want to live my life with this scars.