An Operation To Steer Clear Of! - Brookline, MA

Cambridge Facial Plastic Surgeon
4.4 out of 5 stars 20 reviews
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Dealing with Dr. Edwin Ishoo was a poor experience...

Dealing with Dr. Edwin Ishoo was a poor experience overall.
Though proceedings were fine and amicable pre-surgery, and the results of the surgery were satisfactory, the post-surgery procedures were a nightmare.

Dr. Ishoo has two offices, one in Marshfield, one in Brookline. He seems to have an extraordinarily packed schedule, and will cram post-op appointments in wherever is more well suited to him. My post-op appointments were rescheduled several times, often at a moment's notice. Not only this, several times he was up to 45 minutes late to the appointments, leaving me locked outside his office in the cold.

Due to the nature of my surgery, and the fact that I too have a busy schedule, I was forced to miss several critical post-surgery appointments, which threw my recovery off track. This delayed healing, caused additional unnecessary scarring, and cost me a heck of a lot of time, convenience, and peace of mind to boot.

However, the worst is yet to come. I paid for the surgery in advance with an American Express credit card. Because of a blip in AmEx billing records, the card company withheld its payment to Ishoo by seven days, presumably notifying him of this delay. Dr. Ishoo did not take this well at all.

During one of my post-op visits, I was lying on the table as usual, and Ishoo walks in holding a long needle menacingly. He angrily spat "this is the most despicable lowlife thing that's ever been done to me", and "I will have to press charges against you".

These are two quotes burned into my mind due to the striking circumstance and the fact that being sued as a college student would severely damage my academic career. Startled, I asked him why he was saying these things to me. He referred to the delay in payment as the reason. I explained to him that this is a routine proceeding and he will receive his funds shortly, which, luckily, calmed him down. I deem his behavior and reactions completely unacceptable, and his bedside manner atrocious.

I strongly recommend that you do not deal with this unprofessional and shady surgeon.
Cambridge Facial Plastic Surgeon

3 out of 5 stars Overall rating
1 out of 5 stars Doctor's bedside manner
2 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
4 out of 5 stars Time spent with me
4 out of 5 stars Phone or email responsiveness
5 out of 5 stars Staff professionalism & courtesy
4 out of 5 stars Payment process
2 out of 5 stars Wait times
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