Very Unhappy with Procedure and Concerns Mostly Dismissed. Bristol, GB

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54 years old and whilst generally up together for...

54 years old and whilst generally up together for my age, I had really heavy jowls - a hereditary feature - which was making me very self conscious. I saw Mr Guest who recommended a full facelift and because the procedure was under local anasthaetic rather than full, decided to go with him. Really regret it now.

Firstly there was some damage to the nerves on one side of my face meaning even a year later my smile is still lopsided - it was significantly and noticeably so for months. But at least that's getting better. I have a big lump under my neck, but worst of all I have a really unnatural jaw line and still have some jowls and drooping at the corner of my mouth

I've mentioned this at least three times to Mr Guest and he just dismisses it with 'your jawbone was always there'. Yes it was, but it didn't stick out before.

At my one year consulltation, despite trying to raise concerns again, discussion was avoided. He just keeps showing me before photos. Yes I have less jowelling but have swapped it for other unattractive features. He acknowledged the lump under my neck shouldn't be there and offered to do another full facelift free of charge.

My total appointment was just over 8 minutes. I really regret using him and I am now going to find another surgeon to give me an independent review and see if I can get a refund. Nearly £8000 which has taken me many years to save up for.

Just one other thing: Mr Guest seems to have considerable shakiness in his hands. I noticed it a year ago (and he made a slip during my op and accidentally cut just above my earlobe although it was never mentioned). At the follow up appointment he tried to say the shakiness was related to something else, but I wouldn't trust him to operate with that level of unsteadiness.

Brief to the point of rude.

1 out of 5 stars Overall rating
1 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
2 out of 5 stars Phone or email responsiveness
4 out of 5 stars Staff professionalism & courtesy
4 out of 5 stars Payment process
3 out of 5 stars Wait times
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