Very Disappointed - After surviving 2 bouts of cancer I was referred for reconstruction

I’m sorry for what you’re going through. I have had a very similar recent experience with Dr Sbitany. My first priority for now is to find a competent surgeon to repair the multiple issues Dr Sbitany has left me with. This “Dr” has no business operating on anyone. He either doesn’t care or is way out of his depth.

I’m sharing my experience about the staff who work in his office. I had recent scheduled an appointment for today at 4:15pm, as you can see in the text message. I scheduled it over the phone and with his staff. Last night at 630pm I receive a text message asking to confirm for Thursday at 2pm. I RECEIVED NO CALL NOR A VOICEMAIL BY THE WAY. This morning I called the number in the text message, which is the number of a 3rd party service. After speaking to 2 people on the service line I finally spoke to a supervisor who escalated my matter to their office. FYI there is no office line listed. After about 2 hours, around 12:30pm I miss a call from a number similar to the service. ONCE AGAIN NO VOICEMAIL IS LEFT. I call back the number and it transfers me to the 3rd party service again. They escalate the matter again. Ten minutes later I receive a call from a staff member in the office. She states that they tried to call me the night before (which is an obvious lie since I have no missed calls from their numbers or any at that). I claim I don’t believe it because there was no voicemail left. They have no answer for my response. She explains the doctor has an emergency surgery to tend to so he will not be in the office. I state how is this made possible the night before. Emergencies pop up at the time of or around not the day before. She then states to me “oh so you cannot make Thursday at 2pm then?” PLEASE UNDERSTAND I TOOK THE DAY OFF FROM WORK FOR THIS APPOINTMENT TODAY. She states to me then they will try for another day and I state I work a 9 to 5 job in healthcare in Westchester. I ask for his office hours and she states specifically that he works until 4pm. MY APPOINTMENT TODAY WAS FOR 4:15pm. I claim they are lying about the excuse because my appointment is after work hours. She states he still does work after 4pm. DOESNT MAKE SENSE AT ALL. I ask to speak to a supervisor so this can be escalated because it’s ridiculous how i received no calls nor voicemails and am being lied to. She states that she will let her supervisor know to call me. I NEVER RECEIVE A CALL. I would not recommend this office to anybody because of the nonsense today. Obviously you cannot trust any office that acts like that and can’t leave voicemails when they call. Regardless, they do not call anyways. They just reschedule your appointment without notice. Their lack of professionalism shows and they show no courtesy to the patient/customer.

I have had a similarly disappointing experience with Dr. Sbitany following a revision surgery for a diet flap. He made a last minute decision in the holding area right before the surgery to not do a procedure that was agreed upon to correct the imbalance of the breast with the diet flap, which was one of the major reasons for the surgery. It’s highly unethical to make such a major decision without consulting the patient before the surgery. I would not recommend this doctor to anyone.