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Lack of Concern and a Devastating Outcome
I have great regret over choosing this doctor. I am left without a nipple after a breast lift, implant exchange and revision with Dr. Robbins
Every phone call with the doctor or his nurse post surgery, my husband expressed concern about excess pain and swelling on my left breast and side. My husband called twice on day 2 after surgery (during office hours) to try and speak to the doctor. We never even received a call back.
Each conversation was the same: this is all normal and to be expected. My husband even asked if he had done extra work on my left breast to somehow explain what I was suffering. We were told both breasts had the same work – this is all normal.
Nobody once asked us to send photos or come back into the office for them to look at me.
5 days post surgery the nurse called, again my husband said swelling and pain was bad with my left breast. She told him to double up on my hydrocodone and this was all normal. All literature states maximum pain should be days 2-3. This was 5 days post.
The first and only time since surgery Dr. Robbins was to look at me was 8 DAYS post surgery.
I woke up that morning and my left nipple was purple. I called the office at 8am. The receptionist tried to dismiss me and said I had my appointment later that day. I insisted someone needed to look and she gave me the nurse’s email address. I communicated with the nurse and shared a photo and said I was very concerned. She told me there was no need to come in sooner and the doctor would see me as scheduled.
When Dr. Robbins finally saw me he said I had a hematoma on my left side and he needed to immediately act. I was given 2 Valium and no time for them to take effect before I was cut open in the office.
He immediately went into damage control and said he didn’t “think” that if he had seen me sooner he would have found the hematoma. But now he had caught it, I could expect a wide range of outcomes. Ranging from nipple loss (stressing this was unlikely) to normal outcome and anything in between.
He sent me home and told me to send daily photos to the nurse’s email address.
The next 3 days I sent photos. I got just one response on the Friday.
Saturday we sent a photo
Sunday we sent a photo
Nobody bothered to respond.
Monday morning I woke up and it looked terrible. I called the office.
The receptionist again tried to dismiss me and said I had an appointment scheduled for tomorrow (Tuesday) anyway. My husband angrily told her the doctor needed to check his emails and call us with a plan.
He called back within minutes after apparently looking at the photos that had been in the inbox for 3 days.
He told us to come in immediately.
My nipple was completely lost.
I was stunned. Shocked. Devastated.
Dr. Robbins said: “This is so sad – and we all have lost here. I’ve lost, you’ve lost and (my husband) has lost”.
To this day, the fact that he made this statement, minutes after telling me this devastating news, floors me.
Anyone can have complications and I was the unlucky one who did. What matters is how you are treated, how your concerns are listened to and the actions or inactions of your surgeon and his team.
It’s taken me 2 months to be able to look at myself without crying.
Every phone call with the doctor or his nurse post surgery, my husband expressed concern about excess pain and swelling on my left breast and side. My husband called twice on day 2 after surgery (during office hours) to try and speak to the doctor. We never even received a call back.
Each conversation was the same: this is all normal and to be expected. My husband even asked if he had done extra work on my left breast to somehow explain what I was suffering. We were told both breasts had the same work – this is all normal.
Nobody once asked us to send photos or come back into the office for them to look at me.
5 days post surgery the nurse called, again my husband said swelling and pain was bad with my left breast. She told him to double up on my hydrocodone and this was all normal. All literature states maximum pain should be days 2-3. This was 5 days post.
The first and only time since surgery Dr. Robbins was to look at me was 8 DAYS post surgery.
I woke up that morning and my left nipple was purple. I called the office at 8am. The receptionist tried to dismiss me and said I had my appointment later that day. I insisted someone needed to look and she gave me the nurse’s email address. I communicated with the nurse and shared a photo and said I was very concerned. She told me there was no need to come in sooner and the doctor would see me as scheduled.
When Dr. Robbins finally saw me he said I had a hematoma on my left side and he needed to immediately act. I was given 2 Valium and no time for them to take effect before I was cut open in the office.
He immediately went into damage control and said he didn’t “think” that if he had seen me sooner he would have found the hematoma. But now he had caught it, I could expect a wide range of outcomes. Ranging from nipple loss (stressing this was unlikely) to normal outcome and anything in between.
He sent me home and told me to send daily photos to the nurse’s email address.
The next 3 days I sent photos. I got just one response on the Friday.
Saturday we sent a photo
Sunday we sent a photo
Nobody bothered to respond.
Monday morning I woke up and it looked terrible. I called the office.
The receptionist again tried to dismiss me and said I had an appointment scheduled for tomorrow (Tuesday) anyway. My husband angrily told her the doctor needed to check his emails and call us with a plan.
He called back within minutes after apparently looking at the photos that had been in the inbox for 3 days.
He told us to come in immediately.
My nipple was completely lost.
I was stunned. Shocked. Devastated.
Dr. Robbins said: “This is so sad – and we all have lost here. I’ve lost, you’ve lost and (my husband) has lost”.
To this day, the fact that he made this statement, minutes after telling me this devastating news, floors me.
Anyone can have complications and I was the unlucky one who did. What matters is how you are treated, how your concerns are listened to and the actions or inactions of your surgeon and his team.
It’s taken me 2 months to be able to look at myself without crying.
Provider Review
