Great Surgeon Dishonest office

BEWARE: Unfortunately it doesn't matter how Great the surgeon is if his office lies to you and tries to steal from you. My surgery for ruptured implants was Feb 25th. I was told that if my claim with Mentor was approved that it is Mentor's policy to mail my reimbursement check to the Physician and that his office would promptly issue that check to me. I waited until July then left several messages for Cheryl. None of my calls were returned. Today, July 27th I called again this morning and was told she would call me today. She did not. I finally called Mentor myself and found out my reimbursement check was mailed April 15th and Received. I also found out from Mentor they only mailed it to their office by request of the Physician. They mail checks directly to patients All the time!! When I dropped by at 4pm today Cheryl printed it right then and had receptionist give it to me. I asked to speak with Cheryl who only came out to see me because I wasn't leaving until she did. Her only explanation is she was out the week after my check came in, she deposited it then forgot to reimburse me. She offered a very defensive apology with a completely dismissive attitude. She also did not care in the least that She personally cost Dr Ratliff a patient. I work in the medical field and will spread the word. Ironically I had just referred our Director to him yesterday. She is no longer going to see him.