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POSTED UNDER Breast Fat Transfer REVIEWS

Was Not Happy with the Customer Service at MIA AESTHETICS

ORIGINAL POST

I thought very long and hard about how I was going...

khlo77
$5,000
I thought very long and hard about how I was going to word this review being as though I am only 6 days post op and I am not able to really speak on my results because I am still swollen and bruised. But, what I can tell you about is my AWFUL experience with the team at Mia Aesthetics. Initially when I went for my consultation with dr Alvarez and the team at Mia Aesthetics in October I was completely satisfied and happy with the energy and atmosphere in the office. Thus, making me want to chose Mia to be the place where I went ahead and had my 360 Lipo and BBL. After putting down a $500 non-refundable deposit, things began to decline from a customer service stand point. everytime I called to ask a question about my procedure, I could never speak to my “designated rep”, I was constantly speaking with different people, and could never get clear answers to questions I had via Email....moving on..Upon my arrival at Mia Aesthetics for my pre op appointment there was about 30 women in the front lobby all waiting for different things; some waiting for massages, some waiting for pre op appointments, others for consults. It was pure pandemonium, my pre op appointment was for 10 am and I wasn’t seen until about 1:30pm.. it was ridiculous. The next day I came in for surgery and again everything was just rushed and all over the place, even the nurses assistants or MAs, whatever they were were all over the place in the back, I’m not sure if they over booked or what but it made me very scared and uncomfortable because this was my first surgery EVER. After my procedure I felt awful, but that may just be the way my body reacted to the procedure and anesthesia, not really sure...When my partner came and picked me up she asked the nurses “ok what next?, what should we be doing for follow up for today so she’s comfortable?” And the lady just responded to her “get her medicine”. She was nervous and just wanted some aftercare instruction, and it seemed like they were careless. They through me in the back seat of my rental and on to the next... I mean ugh im getting upset just writing...moving on, the next day I came for my first massage and that was actually pretty speedy, but after I was done I wanted to purchase my compression foam and my chair and they didn’t have change for $100. This really just made my laugh because you are a plastic surgery office without any change? Wow. I was just very shocked, but I complied and agreed that I would just get my “after Lipo essentials” Monday when I returned for my second message, when I returned on Monday, again, my massage was good and speedy, but while in the middle of my massage one of the secretaries proceeded to come in and interrupt looking around for something, mind you these massages are painful and cause dizziness, so for her to interrupt, while I am naked and going through a painful massage was ridiculous to me, even more ridiculous my masseuse stopped and left the room to help her look for whatever couldn’t wait until I was done. After that ordeal, I went to the front counter to again attempt to purchase my foam and chair, they advised my that they again did not have change AND they ran out of compression foam... which if you ladies are doing your research you know is EXTREMELY important after surgery. I was honestly just over it, at this point. I came back the next day, bought my foam, and could not wait to never walk in their office again. I do want a breast augmentation later this year but MIA Aesthetics will not be getting another dollar from me. LADIES beware!

khlo77's provider

Sergio Alvarez, MD

Sergio Alvarez, MD

Board Certified Plastic Surgeon

4.6 | 799 Reviews
PROFILE

khlo77 rating for Dr. Alvarez:

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After care follow-up
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Replies (12)

February 2, 2018
Wow crazy so how did everything turn out ?
February 5, 2018
These things are good to know because I am considering them as one of my option for a BBL still doing research but his work is amazing. At least he was professional enough to reach back out to you but thanks for the information..
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February 4, 2018
Hun sorry to hear about your experience at Mia. I make every effort to learn when I hear of stories such as yours. I would love the opportunity to speak with you about it so that I can take corrective action and help improve the service at Mia. Hope to hear from you soon and hope your healing well.
February 9, 2018
May 12, 2018
wow the same thing is starting to happen to me! i’m scheduled for my surgery in less than 2 weeks and i have spoken to several different girls in the office all giving me different answers and making up rules as they go. my experience has not been the greatest and i’m almost tempted to go somewhere else. this is suppose to be an exciting time for me and when i addressed my concerns to Jennifer who is a supervisor she sent me an email telling me she cannot give me a refund? i’m trying to understand why she isn’t trying to resolve these issues considering i have already spent money on a place to stay a hotel and almost $300 for my lab work. i sent several emails with no response and now i have to wait until monday and hope we can get this squared away.
January 28, 2019
How did everything turn out? So sorry to hear you had to go through this. I have my consolation with Dr Alvarez next week I’ve already had my for share of disorganization with the customer service at MIA. It was nearly impossible to schedule this consult it took me literally WEEKS and a lot of miscommunication. I hope everything else goes smoothly.
March 5, 2022
Same thing for me as well I have to do labs my surgery is a month away and I haven't spoken to anyone I don't even know what or where to do labs at no return emails nothing I'm sooooo lost
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February 6, 2018
How was your results?
February 9, 2018
I’m looking good..waiting for my booty to really “drop” but it looks good ..ask again in a month
May 12, 2018
wow the same thing is starting to happen to me! i’m scheduled for my surgery in less than 2 weeks and i have spoken to several different girls in the office all giving me different answers and making up rules as they go. my experience has not been the greatest and i’m almost tempted to go somewhere else. this is suppose to be an exciting time for me and when i addressed my concerns to Jennifer who is a supervisor she sent me an email telling me she cannot give me a refund? i’m trying to understand why she isn’t trying to resolve these issues considering i have already spent money on a place to stay a hotel and almost $300 for my lab work. i sent several emails with no response and now i have to wait until monday and hope we can get this squared away.
February 18, 2019
Omg, I will be having breast argumentation in July. Now I am nervous. I hope I am not badly treated. I am traveling from the Caribbean and would upset to go so far for bad treatment.