Reviews you can trust, from real people like you.
How it works
- Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
- This multi-step process takes up to 24 hours from review submission to publication.
- Doctors can't pay to have reviews removed or hidden.
- Reviews are only removed at the reviewer's request or if they violate our Terms of Service.
If you have questions or believe we should re-evaluate a published review, let us know.
Sort by:
*Treatment results may vary
His Office Spent $14,000 for Services I Didn't Have
I have $14,212.50 in credits that I purchased that were used without my consent by Dorner office staff. I spent over 7 months trying to reach Dr. Dorner's office to get this issue resolved, and no one at his office, including Dr. Dorner will help.
I sent a portal message in January, Dr. Dorner told me to contact Kelly. I did. She didn't reply. I called multiple times, no one ever called back. I messaged Dr. Dorner on his portal, he said he would have Kelly call me back. Kelly never called me. I messaged Dr. Dorner again. He told me he would have someone else call me. I never received a call from anyone at his office, nor a reply to any of my calls.
In July, I went to the office in person to try to get a response to my queries, which included a statement from the financial software. I waited for 15 minutes in the waiting room for documents that Kelly said she had "right here". I informed the front desk that I was leaving, and asked them to have Kelly send me the documents via email and mail. I never received anything through mail. 2 days later, I received an email that contained a custom made spreadsheet (no documents from the software) for appointments that didn't happen, payments that were never requested to me, for appointments that ever existed. It DID include payments that were made without my consent (against their policy), for services not rendered.
In August, I scheduled an appointment for a consultation for a service with Dr. Dorner. A few minutes before the appointment, I received a phone call from an unknown number. I answered the call, it was Olivia from Dr. Dorner's office. She stated that Dr. Dorner was really busy that day and was unable to meet with me. I asked her when we could reschedule. She was put in an awkward situation where she gave various reasons for not being able to reschedule. I asked her if Dr. Dorner knew this appointment was being cancelled, she said yes, stating twice that she reports directly to him. I asked her who I could talk with, as she stated it is her job is to help clients needs. She couldn't provide me an answer, but stated that "they didn't feel it was best for me to come in".
I emailed Dr. Dorner afterwards, making sure he knew that this phone call and cancellation took place. I restated specifics of funds I have spent, contacts made to his office, and restating facts. I asked for my medical records and financial records. I never received a reply to my email, nor the records I requested.
I had $14,212.50 in credit with Dr. Dorner's office and received a facial and a cream.
I had met with Dr. Dorner previously and felt confident in his abilities and professionalism. The vast majority of his office staff was exceptionally professional and polite. The photos of his work are beautiful. Photos and former reviews aside, there are reasons to be skeptical about investing your funds here. I am not the only person who has experienced this as you will see on Better Business Bureau. The work is gorgeous, but don't let any life circumstances get in your way. Money has a way of getting in the way of the best interest of the patient.
In the event someone from this office replies and says the situation has been taken care of-know that if it is taken care of, I will have this statement removed.
I sent a portal message in January, Dr. Dorner told me to contact Kelly. I did. She didn't reply. I called multiple times, no one ever called back. I messaged Dr. Dorner on his portal, he said he would have Kelly call me back. Kelly never called me. I messaged Dr. Dorner again. He told me he would have someone else call me. I never received a call from anyone at his office, nor a reply to any of my calls.
In July, I went to the office in person to try to get a response to my queries, which included a statement from the financial software. I waited for 15 minutes in the waiting room for documents that Kelly said she had "right here". I informed the front desk that I was leaving, and asked them to have Kelly send me the documents via email and mail. I never received anything through mail. 2 days later, I received an email that contained a custom made spreadsheet (no documents from the software) for appointments that didn't happen, payments that were never requested to me, for appointments that ever existed. It DID include payments that were made without my consent (against their policy), for services not rendered.
In August, I scheduled an appointment for a consultation for a service with Dr. Dorner. A few minutes before the appointment, I received a phone call from an unknown number. I answered the call, it was Olivia from Dr. Dorner's office. She stated that Dr. Dorner was really busy that day and was unable to meet with me. I asked her when we could reschedule. She was put in an awkward situation where she gave various reasons for not being able to reschedule. I asked her if Dr. Dorner knew this appointment was being cancelled, she said yes, stating twice that she reports directly to him. I asked her who I could talk with, as she stated it is her job is to help clients needs. She couldn't provide me an answer, but stated that "they didn't feel it was best for me to come in".
I emailed Dr. Dorner afterwards, making sure he knew that this phone call and cancellation took place. I restated specifics of funds I have spent, contacts made to his office, and restating facts. I asked for my medical records and financial records. I never received a reply to my email, nor the records I requested.
I had $14,212.50 in credit with Dr. Dorner's office and received a facial and a cream.
I had met with Dr. Dorner previously and felt confident in his abilities and professionalism. The vast majority of his office staff was exceptionally professional and polite. The photos of his work are beautiful. Photos and former reviews aside, there are reasons to be skeptical about investing your funds here. I am not the only person who has experienced this as you will see on Better Business Bureau. The work is gorgeous, but don't let any life circumstances get in your way. Money has a way of getting in the way of the best interest of the patient.
In the event someone from this office replies and says the situation has been taken care of-know that if it is taken care of, I will have this statement removed.
Provider Review