Office Review: Exceptionally Professional Team.

Dr Epstein and his team have been so professional to work with. I called approximately 20 other doctors and none of them stood out the way Dr Epstein and his team did. I was very impressed with the systems they had in place to handle incoming calls to their practice and were very patient with my questions. The staff were able to answer detailed questions on the phone. Unlike most other surgeries that would refer me to pay for a consult quoting, " the doctor will talk with you during the consultation about that". As patients, we should not have to pay to see the doctor before knowing about the doctor. Dr Epstein has many videos online explaining his thinking and the way he approaches his surgery, and his staff were able to provide even more videos to help me in my decision process before paying a cent. Truly exceptional service that stands out from the other doctors I have called. When I see a practice that can operate so well together, I know safety is top of mind, as mistakes in medical care are so frequent and I would not trust a practice that presented in a chaotic and unprofessional manner during my first call to the practice. They have nailed the fine balance between being at the forefront of medical care and managing a business that ultimately supports the safety of their patients. My experience with this team has left a lasting impression on me and I will jump at the opportunity to recommend their surgery given the excellence they hold themselves to. Truly a rare and refreshing experience.