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Great results, terrible post op service

I am very happy so far with my results. I'm only 3 days PO. But wow I am SO SO disappointed with the follow up protocol on their end. I have never known a doctor to not follow up with a patient (even if it's just someone from the office or a nurse) the day after SX. They never even gave us a time for my Post Op appointment. They told my care giver they would call or text me. I got nothing. Several hours after SX my caregiver asked me if someone had reached out yet so she can coordinate the next day. All i got was crickets. I messaged and called all the numbers they came into me. Why there are 4 different numbers in the first place just doesn't seem constant. I never got a call about my PO check up or even to see if I was even alive. The next day i called and called again. I finally got a response from my original coordinator who's job isn't to tell me about my PO. She just told me to go back to the sX center. So i did. And waited nearly two hours to see someone, not my doctor. She only took photos of me and then asked me to go back out to the waiting room. I only saw my doctor by chance walking back to the wAiting room and he only asked me to lift my shirt... faja on.... then i waited more time to get my first massage, apparently I was not on the schedule. The massage was horrible I cried the whole time. I don't even know if she was really qualified to do such thing. Then when I asked what time for my next masssage the front desk told me someone would call me. Well i waited and waited and again i was the one having to reach out. Then when I finally got someone they said i never paid for my massages. Which wasn't my fault. I asked ten to pay my balance and they didn't include that price... i assumed it was paid for. So i declined additional massages and hired private massage therapist. The massages were like night and day.... they had the nerve to tell me I had to pay for the massage after all the issues and non follow up. The doctor didn't even ask me to follow up with him when I get Home. I'm praying when I heal I am happy worth the results. If you are looking for post of care and compassion, this may NOT be the practice you should go with.

Provider Review

Board Certified Plastic Surgeon
8400 SW 8th St, Miami, Florida
Overall rating