Consultation review: unprofessional customer service

Unfortunately, I can’t properly review Dr. Ghurani’s work due to unprofessional customer service that I received from the surgical consultant, Marlene. I had paid my deposit on December 3rd and spoke with her over the phone about next steps. She could not give me a date at that time or tell me how much I would have to pay upfront. Since then she would message me say she was “working on a date for me” several times with no results. Weeks went by and I reached out to her with no response and even called the office. The receptionist said she would reach out to me once she was done with a client but she never called. I texted saying that it should not take this long to decide on a date and that is when she said I would have to pay the full price upfront before I could get a date set. This was not previously discussed with me. I work in healthcare and with this being an investment customer service needs to be top priority. I feel cheated out of my deposit.