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Poor Customer Service & Odd Scheduling Protocols
I was excited to schedule my procedure with Dr. Jung as I have the next few months off of work. I paid my consultation fee and received a response email from Sarah. The scheduling protocol is quite ridiculous. You can only be added to the waitlist if you schedule a date, but their first available date is not until May 2023. I explained that I knew I would not be available in May of that year, so it wouldn't make sense for me to schedule for that date. I have availability for the next few months, but because I am not available for their first available date (May 2023), I am ineligible to be added to the waitlist. Sarah made it very clear that she had no solution and was unwilling to help. She was completely flippant. I am a health care provider myself and would be embarrassed to have my staff treat prospective clients this way.
Provider Review