Office review: Please be aware of Top Aesthetics

On December 17, 2020 I was notified that Dr. Giancarlo a surgeon at Top Aesthetics would no longer be working there. I was given the option to get my refund back or have another surgeon do my surgery. I chose to receive my refund back. I emailed Top Aesthetics concierge on December 29, 2021 to get a status report on when I would be receiving my refund back and no response. I send a second email January 4, 2021 and finally received a response. They informed me that my refund was being processed but that the accounting team would take 3-4 weeks to receive it. I sent an email on February 8, 2021 asking for another status on my refund and didn't receive a response until February 10, 2021. The response I was given was that under no circumstances would a refund be given. If this was the case why was I given the option to get my refund in the first place? I no longer want to proceed with this surgery nor use Top Aesthetics as an option. I am very unsatisfied and disappointed with the entire process and feel that Top Aesthetics is not adhering to what was first communicated. As well as not answering my phones calls regarding this issue.