POSTED UNDER Laser Hair Removal REVIEWS
Ideal Image Poor Customer Service - Braintree, MA
ORIGINAL POST
I am on my 6th treatment. I was taken in 20...
sjd8090October 16, 2016
$11,900
I am on my 6th treatment. I was taken in 20 minutes after my appointment and then told I was there for bikini. I corrected the lady and told her - I was there for all the areas I paid for which was upper leg and bikini. She said she didn't have time because she had another patient so she could only do bikini or I could wait 2 hours if I wanted all my areas? Bad service all around!! It hurts just for the time of treatment- it is very expensive at Ideal Image of Braintree MA - I was treated very poorly. They were late and they caused me to have to reschedule. DON'T GO to Ideal Image!! I wish I had looked at Realself first! The hair is going away, but not all - it seems to be growing back after the time in between visits so that is a lot of money for short term hair removal..... I still have four more visits but who knows how long that will take with how they treat you the further you are from the day you paid!
Replies (2)
December 2, 2022
I was a client in this office for years. This year it start to be very difficult to make an appointment since there is a very rude woman at the front desk who make it not possible to finish the sentence or make an appointment by phone. Today 12/02/2022 I decided to go in person and make the appointment since I know people there and they were always sweet and professional to me. Got to the office and there was an old lady at the front desk upset, about (life ?) she ask me if I have an appointment and I said,, no it is not possible to make one through the phone since there is a very rude lady who will make it not possible, so I would like speak with the supervisor please '', she said,, you not going talk to me this way ''and she pointed the door and scream on me,, leave or I will call police !'' I was shocked standing there and disbelieving she had just done that,I froze....there was a woman waiting for her treatment I looked at her and ask her,, did you hear that ''? and she just says,, I'm getting botox here I can not be involved ''....I look back at the woman at the desk and she was already calling the police she said,, I have a client who attacked me '' I have to say I left and seat in my car crying unable to drive ...what just happen? why did this woman falsely accuse me and why does somebody like her even work here? she is destroying the business I will for sure never go back there. That was horrifying for me what happen I'm still in disbelieve. I do not recommend that place to anybody safe Your mental health and stay away, also the botox injector is not a good one even if you tell her what you need she does it her way and you look worse after the treatment .go spend your money in a more professional place
Thank you for sharing your experience. I hope you find support here in the community.